Kristelle Shane Tumala
Los Angeles,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Proactive and goal-oriented. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Los Angeles, CA
11.2024 - Current
- Contributed to a positive, professional environment by providing exceptional customer service and collaborating effectively with crew members, passengers, and ground crew
- Trained in CPR, Basic Life Support (BLS), and AED operation
- Maintained compliance with safety regulations through routine inspections and proper operation of aircraft cabin safety equipment
- Recognized for outstanding service, earning 48 compliments from passengers and colleagues
General Manager Level 2
Panda Express
American Fork, UT
01.2023 - 10.2024
- Ranked in the top 5% company-wide for KPI performance during October, November, and December 2023
- Developed and promoted talent, including 1 External Chef, 4 Cooks, and 5 Shift Leaders
- Improved key financial metrics, achieving a 12% increase in CP and a 10.4% increase in RC in 2023
General Manager Level 1
Panda Express
Lehi, UT
05.2022 - 12.2022
- Successfully grew staffing levels from 11 to 24 team members, ensuring adequate coverage and operational efficiency
- Ranked in the top 3% company-wide for KPI performance across five consecutive reporting periods in 2022
- Developed and mentored employees, resulting in the promotion of 2 Cooks and 2 Shift Leaders
General Manager Trainee
Panda Express
Draper, UT
06.2021 - 08.2021
- Managed a $1.7M business while overseeing team development and performance.
- Ensured guest satisfaction by maintaining high service standards and a profitable operation.
- Directed and supported associates to achieve financial targets and deliver exceptional guest experiences
Assistant Manager
Panda Express
Draper, UT
12.2020 - 06.2021
- Developed and promoted 2 Shift Leaders into Assistant Manager positions
- Elevated store ranking from #5 to #3 in KPI performance within the Rocky Mountain South (RMS) region in one period
Pharmacy Technician
CVS Pharmacy
Sandy, UT
11.2019 - 06.2020
- Managed high-volume patient communication (50+ calls a day)
- Solved customer/patient problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Counted, measured, and compounded medications following standard procedures
- Utilized pharmacy management software to process prescriptions efficiently.
Pharmacy Technician Trainee
CVS Pharmacy Health
Sandy, UT
11.2017 - 11.2019
- Assisted pharmacists in preparing and dispensing medications accurately and efficiently
- Handled customer inquiries, providing exceptional service and medication guidance
- Completed Pharmacy Technician Trainee program and demonstrated readiness for advancement
Education
Associate of Science - Criminal Justice
Salt Lake Community College
Taylorsville, UT12-2020
Skills
- Attention to detail
- Time management and multitasking
- Problem-solving and conflict resolution
- Ability to work in fast-paced environments
- Appointment scheduling and coordination
- Data entry and accurate record keeping
- Familiarity with medical terminology and prescriptions
- Software/system-based task management
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Hiligaynon
Native or Bilingual
Korean
Limited Working
Timeline
Flight Attendant
SkyWest Airlines
11.2024 - Current
General Manager Level 2
Panda Express
01.2023 - 10.2024
General Manager Level 1
Panda Express
05.2022 - 12.2022
General Manager Trainee
Panda Express
06.2021 - 08.2021
Assistant Manager
Panda Express
12.2020 - 06.2021
Pharmacy Technician
CVS Pharmacy
11.2019 - 06.2020
Pharmacy Technician Trainee
CVS Pharmacy Health
11.2017 - 11.2019
Associate of Science - Criminal Justice
Salt Lake Community College