Kristen Ackerman
Shippensburg,PA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Barista
Java Shack
02.2022 - Current
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Packaged bagels, muffins and other food items for customer purchase.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Technical Assistant
Menno Haven Retirement Communities
01.2023 - 08.2023
- Assisted residents with technology problems
- Help with connecting all materials for concerts, speakers, shows and leadership events.
Education
B.A in Education - Education
Shippensburg University of Pennsylvania
Shippensburg, PA05.2025
Skills
- Coffee and Tea Preparation
- Team Leadership
- Safe Food Handling
- Staff Training
- Safe Food Handling Practices
- Beverage Preparation
- Drink customization
- Sandwich preparation
Timeline
Technical Assistant
Menno Haven Retirement Communities
01.2023 - 08.2023
Barista
Java Shack
02.2022 - Current
B.A in Education - Education
Shippensburg University of Pennsylvania
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