Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Kristen Adams

Waxhaw,NC

Summary

Collaborative communicator with strong problem-solving skills. Adept at handling multiple projects simultaneously with a high degree of accuracy. Able to function independently or as part of a larger team. Passionate about understanding customer desires and providing customized solutions to build loyalty.

Overview

14
14
years of professional experience

Work History

Customer Service Agent

American Airlines
05.2015 - Current
  • Comply with all safety procedure and airline policies
  • Provide check-in assistance, ticketing changes, re-booking, and special service requests for passengers
  • Board/deplane flights while assisting passengers with added needs
  • Provide clear and accurate commutation to passengers, flight crews, and agents.

Licensed Property and Causality Senior Service Representative

Allstate Insurance Company
01.2012 - 05.2015
  • Team Lead for Drivewise
  • Property and casualty licensed certified
  • Responsible for writing auto, motorcycle, boat, homeowners, renters and commercial policies for customers
  • Exceed performance goals on a monthly basis
  • Resolve complex issues for policy holders while demonstrating a comprehensive understanding of specific company products
  • Complete multiple projects given by manager and also come up with ideas to help raise team morale and keep motivated.

Sales Associate

TJMaxx
03.2010 - 03.2012
  • Generate repeat business through successful customer satisfaction with job responsibilities including: Sales, customer service, customer correspondence, and special projects
  • Assist in the training of new associates
  • Process and replenish merchandise and monitor floor stock.

Education

College of Technology - Aviation Management and Administration

Bowling Green State University
Bowling Green, OH
12.2011

Skills

  • Regulatory Compliance
  • Safety Procedures
  • Verbal and Written Communication
  • Customer Needs Assessment
  • Case Management
  • Conflict Mediation

Activities

  • Bowling Green State University Club Volleyball
  • H.U.E (Honoring, Urging, Empowering): Treasurer

Timeline

Customer Service Agent

American Airlines
05.2015 - Current

Licensed Property and Causality Senior Service Representative

Allstate Insurance Company
01.2012 - 05.2015

Sales Associate

TJMaxx
03.2010 - 03.2012

College of Technology - Aviation Management and Administration

Bowling Green State University

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Kristen Adams