Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Adams

Coraopolis,PA

Summary

Overview: Experienced Collections Supervisor and Production Manager with a proven track record of over 4 years in accounts receivable and operations. Enthusiastic about embracing a new role that offers long-term growth and advancement potential. A dynamic problem solver, adept at building strong relationships and resolving challenges with finesse.

Objective: Seek opportunities to further enhance my skillset, contributing to personal growth and development, while pursuing a lifelong career that offers substantial advancement prospects.

Overview

15
15
years of professional experience

Work History

Collections Supervisor

Window Nation
04.2022 - Current
  • Enhanced collections efficiency by implementing and monitoring strategic collections plans.
  • Reduced delinquency rates with proactive account management and timely follow-ups.
  • Collaborated with internal legal counsel to manage accounts requiring legal engagement.
  • Enhanced efficiency in accounts receivable achieved through continuous coaching and training initiatives.
  • Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
  • Ensured compliance with federal, state, and company regulations in all collection activities.
  • Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
  • Spearheaded process improvements that led to faster resolution of delinquent accounts without sacrificing quality service delivery.

Manager, Production

Window Nation
06.2019 - 02.2022
  • Orchestrated and managed all operational functions within the Pittsburgh Market, encompassing vendor management, compliance, reporting, supervision, coaching, administrative oversight, and auditing of staff.
  • Spearheaded project management initiatives, effectively handled key performance indicators (KPIs), and ensured exemplary customer service in the resolution and de-escalation of customer issues, settlements, and addressing BBB/Attorney General complaints.
  • Established direct and seamless relations with the sales staff, serving as a liaison between sales, customers, and manufacturers to facilitate effective communication and collaboration.
  • Proactively developed a loyal and highly satisfied customer base through strategic management of team customer service strategies.
  • Conducted impactful weekly staff meetings to motivate team members, address concerns and questions, plan improvements, and assess progress toward established goals.
  • Implemented meticulous management of numerous reports to ensure the seamless flow of jobs and exceeded monthly installation goals, demonstrating a commitment to excellence in operational efficiency.

Treatment Coordinator

Aspen Dental
10.2017 - 05.2019
  • Conducted patient care consultations, providing comprehensive education on optimal treatment plans to enhance patient understanding and engagement.
  • Skillfully calculated treatment fees and secured financial commitments from patients, ensuring clarity in the financial aspects of their healthcare.
  • Offered patients alternative payment options, including exploring third-party financing solutions to accommodate diverse financial preferences.
  • Demonstrated efficiency in verifying dental insurance benefits for patients, streamlining the process and promoting transparency in financial planning.
  • Proactively followed up on unpaid insurance claims, contributing to effective revenue cycle management and resolution of outstanding financial matters.
  • Addressed patients' inquiries regarding billing and payment options, fostering open communication and understanding.
  • Managed the schedules of both doctors and hygienists, strategically coordinating appointments to achieve monthly goals and optimize operational efficiency.
  • Adhered to strict confidentiality, state, federal, and HIPAA laws, ensuring compliance with regulatory standards and safeguarding patient information.

Member Services Specialist

Corporate Fitness Works
06.2011 - 09.2017
  • Delivered exceptional customer service, ensuring a positive experience for all members and visitors.
  • Effectively managed all front desk activities, maintaining a welcoming and organized reception area.
  • Demonstrated strong customer service and initiative skills, consistently going above and beyond to meet and exceed customer expectations.
  • Exhibited excellent oral and written communication skills, fostering clear and effective communication within the team and with clients.
  • Upheld strict confidentiality in handling member files, respecting privacy and maintaining the integrity of sensitive information.
  • Coordinated appointments for team leaders and supervisors, optimizing scheduling efficiency and ensuring smooth operations.
  • Possessed a proficient working knowledge of computer applications, including Word, Excel, and PowerPoint, contributing to streamlined administrative processes.
  • Took the lead in member recruiting efforts and actively participated in the membership enrollment process, contributing to the growth and success of the organization.
  • Assisted in developing annual program plans to enhance member engagement, ensuring ongoing relevance and value for the membership.
  • Managed advertising and promotions for the Health Club Facebook page, effectively utilizing social media to enhance the club's online presence and engage with the community.

Front Desk Supervisor

Pittsburgh Airport Marriott
09.2008 - 05.2011
  • Efficiently checked guests in and out, ensuring a smooth and timely process for a positive guest experience.
  • Demonstrated excellent oral and written communication skills, coupled with adept telephone etiquette, enhancing effective communication with guests and colleagues.
  • Exhibited a strong ability to understand and execute instructions, contributing to the seamless operation of daily tasks.
  • Addressed guests' needs promptly by collaborating with housekeeping or maintenance staff, resolving issues to satisfaction.
  • Displayed immense proficiency in handling financial transactions, maintaining accuracy and accountability in monetary dealings.
  • Maintained a deep commitment to cleanliness, neatness, and reliability, upholding high standards for the hotel's appearance and functionality.
  • Proactively resolved service-related problems in a timely manner, ensuring guest satisfaction and fostering a positive reputation for the hotel.
  • Provided personalized service by escorting guests to their assigned rooms, including assistance with luggage transport.
  • Successfully balanced hotel accounts at the end of each day, ensuring accuracy and completeness in financial records.
  • Played a key role in staff development by training new personnel on correct procedures, compliance requirements, and effective performance strategies, contributing to a knowledgeable and skilled team.

Education

Associate Degree - Business Management

Pennsylvania Culinary Institute
Pittsburgh, PA
01-2009

Skills

  • Payment Negotiation
  • Customer Escalation Point
  • Process Improvements
  • Collection Law Compliance
  • Financial Services
  • Decision Making Abilities
  • Team Leadership
  • Professionalism
  • Empathy and Tact
  • Effective Communication
  • Employee Retention

Timeline

Collections Supervisor

Window Nation
04.2022 - Current

Manager, Production

Window Nation
06.2019 - 02.2022

Treatment Coordinator

Aspen Dental
10.2017 - 05.2019

Member Services Specialist

Corporate Fitness Works
06.2011 - 09.2017

Front Desk Supervisor

Pittsburgh Airport Marriott
09.2008 - 05.2011

Associate Degree - Business Management

Pennsylvania Culinary Institute

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Kristen Adams