Kristen Allen
Cleburne,TX
Summary
Reliable, hardworking and dedicated administrative professional with extensive experience in transportation, logistics, customer service, data entry and inventory management. Proven ability to enhance daily operations and build lasting relationships. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and overseeing documentation and inventory systems to promote operational excellence and foster positive relationships with customers and vendors. Known for effective communication and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Arrow Reload
Godley, TX
08.2023 - Current
- Manage all paperwork, documentation, inventory systems, spreadsheets, customer and intercompany relations and daily driver check-ins for inbound and outbound railcars and trucks.
- Manage all month-end procedures such as confirming material on ground and creating customers inventory and storage charge reports.
- Manage all payables and receivables for two yards by uploading vendor invoices into NetSuite to be paid and processing daily inbound and outbound charges in DTMS for customers to be billed.
- Manage all phone and email correspondence and handle incoming and outgoing mail and faxes.
- Manage inventory of office supplies, yard supplies, sanitary supplies and place all orders.
- Maintain the cleaning of the office and keep it sanitized for a healthier work environment.
- Organized and maintained filing systems, enhancing document and report retrieval efficiency.
- Deliver excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Ensure accurate record-keeping with diligent data entry and inventory management for customers and company information.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues and customers, helping wherever I am needed.
- Address IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy to improve daily workflow.
- Continually seek methods for improving daily operations, communications with customers and vendors, recordkeeping, and data entry for increased efficiency.
Logistics Coordinator/Administrative Assistant
Mountain View Reload
Godley, TX
10.2022 - 08.2023
- Company was bought out by current employer Arrow Reload.
- Managed all paperwork, documentation, inventory systems, company spreadsheets, customer and intercompany relations and daily driver check-ins for inbound and outbound railcars and trucks.
- Managed all month-end procedures such as confirming material on ground and creating customers inventory and storage charge reports.
- Managed all payables and receivables for two yards by uploading vendor invoices into NetSuite to be paid and processing inbound and outbound charges in DTMS for customers to be billed.
- Managed all phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed inventory of office supplies, yard supplies, sanitary supplies and placed all orders.
- Maintained the cleaning of the office and kept it sanitized for a healthier work environment.
- Organized and maintained filing systems, enhancing document and report retrieval efficiency.
- Delivered excellent customer service through prompt responses to customer inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and inventory management for customers and company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues and customers, helping wherever I am needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy to improve daily workflow.
- Continually sought methods for improving daily operations, communications with customers and vendors, recordkeeping, and data entry for increased efficiency.
Load Planner/Dispatcher/Customer Service
Blair Logistics Inc.
Arlington, TX
05.2015 - 10.2022
- Great company just wanted something closer to home.
- Coordinated trucks in my zone to haul the loads needed covered sent by our customers.
- Searching and booking loads on freight boards to find available loads in zones we did not have booked freight available in.
- Dispatched drivers by giving them all necessary information needed for the load being hauled.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions, and delivery requirements.
- Maintained open lines of communication between drivers, customers and supervisors, ensuring consistent information flow throughout the organization.
- Coordinated closely with customers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Determined appropriate loads and practical delivery schedule for each flatbed driver by balancing needs and availability of both drivers and customers.
- Entered shipping information into computer system and estimated freight and postal rates.
- Bargained terms and rates with vendors and customers for favorable shipping conditions.
- Monitored real-time communications between drivers and customers to ensure timely updates and service excellence.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer and driver’s needs.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communications systems.
- Communicated with customers to provide delivery updates and resolutions.
- Utilized dispatch software such as mcleod to enter customer orders, deliveries and receipts.
Dispatcher/Customer Service
Fikes Truck Lines
Mansfield, TX
05.2009 - 05.2015
- Started working during high school summers from 2009-2011 and continued working part time during college from 2011-2013 then continued full time from 2013-2015 when the company was bought out by Blair Logistics Inc.
- Communicated with drivers to provide instructions and resolve issues during transport.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of flatbed trucks in the fleet.
- Dispatched drivers by giving them necessary information for the loads they haul.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2014
High School Diploma -
Kennedale High School
Kennedale, TX05-2011
Skills
- Customer service and Administrative support
- Data entry and computer proficiency and skills
- Office administration and management
- Microsoft Office: Word, Excel, Outlook, etc
- Time management
- File organization, documentation and recordkeeping
- Customer, vendor and driver relations
- Inventory systems and logistics
- Payable and receivables systems
- Invoice processing
- Professional communication
Languages
English
Native or Bilingual
Interests
- Adventure Travel and Food Tourism
- Playing Sports
- Watching Movies and TV Shows
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Learning new cooking techniques and expanding my culinary skills
- Committed to improving personal fitness through regular participation in softball
- Family Time
Timeline
Administrative Assistant
Arrow Reload
08.2023 - Current
Logistics Coordinator/Administrative Assistant
Mountain View Reload
10.2022 - 08.2023
Load Planner/Dispatcher/Customer Service
Blair Logistics Inc.
05.2015 - 10.2022
Dispatcher/Customer Service
Fikes Truck Lines
05.2009 - 05.2015
Associate of Arts -
Tarrant County College
High School Diploma -
Kennedale High School