Kristen Baker
Taylorsville
Summary
Results-driven Assistant Manager with a strong focus on customer service, team leadership, and operational efficiency. Successfully enhanced customer satisfaction and streamlined processes to reduce costs.
Dedicated Assistant Manager known for exceptional team motivation and problem-solving skills. Experienced in training and mentoring staff, ensuring high service standards and operational efficiency to enhance guest experiences.
Overview
10
10
years of professional experience
Work History
Assistant Manager
R&R BBQ
Salt Lake City, UT
08.2019 - Current
- Led daily operational activities to ensure efficient restaurant management and service delivery.
- Developed training materials and conducted workshops to enhance staff performance and customer engagement.
- Implemented new inventory management system, improving accuracy of stock levels and reducing waste.
- Streamlined scheduling processes, optimizing labor costs while maintaining service quality during peak hours.
- Supervised daily operations, ensuring adherence to service standards and operational efficiency.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Boosted sales of high-margin items by developing promotional strategies in collaboration with marketing team.
Catering Coordinator
R&RBBQ
Salt Lake City, UT
08.2019 - Current
- Coordinated logistics for large-scale catering events, ensuring seamless execution and client satisfaction.
- Developed customized menu options based on client preferences, enhancing overall event experiences.
- Managed vendor relationships to secure quality supplies and services within budget constraints.
- Implemented efficient scheduling processes, optimizing staff allocation for peak service times.
- Analyzed client feedback to refine service offerings, driving improvements in event delivery standards.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Increased repeat business through strong relationship-building with clients and vendors.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Server
Francescos Restaurant
Taylorsville
11.2016 - 04.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Managed accurate order processing and timely food delivery to enhance guest satisfaction.
- Trained and mentored new staff on best practices for service excellence and operational efficiency.
- Collaborated with kitchen staff to ensure seamless communication and prompt meal preparation.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Maintained cleanliness and organization of dining area to comply with health standards and regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Kearns High School
Kearns, UTSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Goal setting
- Team building
- Customer relationship management (CRM)
- Sales growth
Accomplishments
I was the first person in the R&RBBQ brand to hit $1 million dollars, in catering sales for the year.
Timeline
Assistant Manager
R&R BBQ
08.2019 - Current
Catering Coordinator
R&RBBQ
08.2019 - Current
Server
Francescos Restaurant
11.2016 - 04.2019
High School Diploma -
Kearns High School