Kristen Barr
Glendale
Summary
Service Focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business, Orchestrate optimal resource utilization to handle expected operational needs. Sales Leader with sound judgement , good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lectric eBikes
Phoenix
06.2023 - Current
- Promoted available products and services to customers during service, account management and order calls.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
General Manager
Bloom Dispensary
Phoenix
12.2019 - 09.2022
- Recruitment, training and empowerment of employees to achieve key performance indicators
- Diverse Market/Industry Knowledge
- Ensure Management and all employees full understanding of business needs, auditing, compliance training, tracking progress towards goals
Assistant Manager
Bloom Dispensary
Phoenix
10.2016 - 12.2019
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Cashier
Bloom
Phoenix
10.2013 - 12.2016
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Adhereed to the AZDHS verification system
- Contact: Daisey Parra 480-221-4897
Education
High School Diploma -
Washington High School
Phoenix, AZ05-2010
Skills
- Risk Management
- Customer service
- Product knowledge
- Process Improvement
- Quality Management
- Planning and Implementation
- Communication skills
Timeline
Customer Service Representative
Lectric eBikes
06.2023 - Current
General Manager
Bloom Dispensary
12.2019 - 09.2022
Assistant Manager
Bloom Dispensary
10.2016 - 12.2019
Cashier
Bloom
10.2013 - 12.2016
High School Diploma -
Washington High School
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