Kristen Benson
Santisi Brothers
Phoenix,AZ
20
years of professional experience
Dedicated customer service representative with a focus on resolving inquiries and improving customer experiences. Skilled in handling escalated issues and implementing effective sales techniques to drive revenue.
Work History
Bartender Shift Manager
19 Years 8 Months- Trained and mentored new bartenders on service techniques and customer engagement.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
Customer Service Representative
4 Years 2 Months- Resolved customer inquiries efficiently through various communication channels, enhancing customer satisfaction.
- Managed order processing and tracking using CRM systems, ensuring accuracy and timely fulfillment.
- Led initiatives to streamline workflow processes, resulting in reduced handling times for support requests.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive a positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma
Skills
Sales expertise
Upselling strategies
Sales skills
Customer service expertise
Handling difficult customers
Operational efficiency
Team leadership
Timeline
Customer Service Representative
Ultra Agent
03.2021 - 05.2025Read More
Bartender Shift Manager
Santisi Brothers
12.2006 - CurrentRead More
Maricopa Community Colleges, Gateway Community College
High School Diploma
Read More