Kristen Bliss
North Attleborough
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
25
25
years of professional experience
Work History
Sales Manager
MRN Diagnostics
05.2018 - 12.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales/Customer Service Representative
ZeptoMetrix Corporation
01.2003 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
IMPATH
10.1998 - 01.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Attleboro High School
Attleboro, MA06.1994
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Additional Information
Skills: Fluent in Microsoft Access, Word, Excel, Teams, Netsuite and Quickbooks.
Timeline
Sales Manager
MRN Diagnostics
05.2018 - 12.2023
Sales/Customer Service Representative
ZeptoMetrix Corporation
01.2003 - 03.2018
Customer Service Representative
IMPATH
10.1998 - 01.2003
High School Diploma -
Attleboro High School
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