Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KRISTEN BROOKER

Fort Lauderdale,FL

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender

Bahama Breeze
12.2019 - Current
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Lead Bartender / Server

Gigis Music Cafe
10.2018 - 12.2019
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Education

High School Diploma -

Piper Highschool
Sunrise, FL
06.2016

Skills

  • Time management
  • Customer service
  • Hospitality
  • Serving
  • Order accuracy
  • Menu memorization
  • High energy and stamina
  • Problem-solving
  • Team player
  • Warm and friendly
  • Food safety
  • Restaurant experience
  • Beverage preparation
  • Guest engagement
  • Strong work ethic
  • Exceptional customer service
  • Memory retention
  • Reliable and responsible
  • Team leadership
  • Task prioritization
  • Multitasking and organization
  • Excellent communication

Certification

Food Handler Certification

Timeline

Server/Bartender

Bahama Breeze
12.2019 - Current

Lead Bartender / Server

Gigis Music Cafe
10.2018 - 12.2019

High School Diploma -

Piper Highschool

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KRISTEN BROOKER