Kristen Brown
Wilmington, NC 28409,NC
Summary
Highly motivated team player, with great attention to detail. I have experience in many different fields, throughout my career. I have developed strong customer service skills. I work well under pressure and always strive for good quality control. Reliability and accuracy is very important to me. I would love to have the opportunity to join your team.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Midtown Pop
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Patient Service Technician Specialist
LabCorp
01.2003 - 04.2014
- Contributed towards positive clinical outcomes through meticulous attention to detail when conducting tests or performing other specialized tasks.
- Assisted in the training of new Patient Service Technicians to maintain high standards of patient care.
- Operated various medical equipment competently and safely during diagnostics or treatments for optimal results.
- Improved patient satisfaction by providing timely and efficient services in a professional manner.
- Established strong rapport with patients through empathetic communication skills that foster trust between technician specialist and clients.
- Along with my duties as a phlebotomist I also performed the duties of a lab tech and helped out in other areas as needed.
- In my work experience I have had the opportunity to branch out in many specialty offices working independently.
- My responsibilities as a phlebotomist included taking adequate specimens from patients, properly transferring specimens and centrifuging specimens.
Phlebotomy Service Representative
New Hanover Medical Group
11.1998 - 01.2003
- Facilitated seamless communication between patients, medical staff, and laboratories to ensure accurate test results.
- Assisted in training new phlebotomists, sharing valuable knowledge and best practices for successful blood collections.
- Provided exceptional customer service by addressing patient inquiries regarding testing procedures professionally and empathetically.
- Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
- In my work experience I was responsible for taking inventory, scheduling appointments, calling patients, assisting the Lab and X-Ray Technician when needed.
- Performed venipuncture and capillary puncture techniques skillfully, minimizing patient discomfort.
Stay-At-Home-Mom
04.2014 - 10.2021
I left the workforce to focus on motherhood, and now I'm ready to move forward in my career. I am thankful to have had the opportunity to focus on my family.
Education
No Degree - Nursing
Southeastern Community College
Whiteville, NCNo Degree - Nursing
Cape Fear Community College
Wilmington, NCCertified Nursing Assistant - Nursing Assistance
Cape Fear Community College
Wilmington, NC12.2002
American Society of Phlebotomy Technicians - Phlebotomy
Phlebotomist
Whiteville, NC12.1998
Skills
- Problem-solving abilities
- Data Entry
- Active Listening
- Staff Training
- Scheduling
- Organization skills
- Telephone skills
- Appointment Scheduling
- Attention to Detail
- Punctual and Reliable
- Specimen handling
- Labeling Accuracy
- Blood collection techniques
- Data entry proficiency
- Venipuncture Expertise
- Quality Control
Timeline
Customer Service Representative
Midtown Pop
10.2021 - Current
Stay-At-Home-Mom
04.2014 - 10.2021
Patient Service Technician Specialist
LabCorp
01.2003 - 04.2014
Phlebotomy Service Representative
New Hanover Medical Group
11.1998 - 01.2003
No Degree - Nursing
Southeastern Community College
No Degree - Nursing
Cape Fear Community College
Certified Nursing Assistant - Nursing Assistance
Cape Fear Community College
American Society of Phlebotomy Technicians - Phlebotomy
Phlebotomist
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