Kristen Cumming
Sugar Land
Summary
Dynamic Customer Service professional with a proven track record in enhancing client satisfaction and resolving inquiries promptly. Skilled in CRM tracking and effective communication, dedicated to driving customer loyalty and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telesales Insurance Agent
Keystone Advisors
07.2025 - 05.2026
- Conducted outbound calls to prospective clients to promote insurance products.
- Assisted clients in understanding policy options and coverage details.
- Improved company reputation with clients through exceptional problem-solving skills and dedication to resolving issues swiftly.
Customer Service Manager
Exclusive Furniture
02.2022 - 06.2025
- Led team to enhance customer satisfaction through effective communication and problem resolution.
- Managed escalated customer inquiries, ensuring timely and satisfactory resolutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
BUGCO Pest Control
04.2019 - 02.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Dulles High School
Sugar Land, TX04-2019
Skills
- Computer skills
- Time management
- Follow-up skills
- Objection handling
- Customer service
- Appointment management
- Attention to detail
- Product knowledge
- Problem-solving
- CRM tracking
Certification
- Health & Life Insurance Certification - Texas, Florida
Timeline
Telesales Insurance Agent
Keystone Advisors
07.2025 - 05.2026
Customer Service Manager
Exclusive Furniture
02.2022 - 06.2025
Customer Service Representative
BUGCO Pest Control
04.2019 - 02.2022
High School Diploma -
Dulles High School