Kristen D. Hargis

I am an administrative professional with more than 13 years of experience supporting operations, records management, compliance, and customer service in highly regulated environments.

Throughout my career, I have built a reputation as the person colleagues turn to when they need answers, solutions, or guidance. I enjoy creating efficient processes, improving workflows, and ensuring that critical documentation is handled accurately and in compliance with applicable requirements.

In my current role, I manage more than 1,500 vital record filings annually across Tennessee, Mississippi, and Arkansas while supporting administrative operations for multiple locations. My experience includes records management, accounts payable, vendor coordination, staff training, office administration, and process improvement. I am also commissioned as a Notary Public in both Tennessee and Mississippi.

I take pride in being detail-oriented, dependable, and adaptable. Whether I am troubleshooting complex documentation issues, supporting operational needs, or helping team members navigate processes, my goal is always the same: make things run smoothly, accurately, and efficiently.

• Administrative Operations
• Regulatory Compliance
• Records Management
• Documentation Management
• Office Administration
• Process Improvement
• Accounts Payable
• Vendor Relations
• Staff Training
• Workflow Coordination
• Case Management
• Quality Assurance
• Records Auditing
• Scheduling & Resource Allocation
• Confidential Records Handling
• Customer Service Excellence
• Multi-State Filing Requirements
• Microsoft Office
• Electronic Records Systems

• Notary Public, Tennessee
• Notary Public, Mississippi

• More than 13 years of progressive experience in administration, operations, records management, compliance, and customer service
• Advanced through multiple roles within Service Corporation International, demonstrating consistent professional growth and increasing responsibility
• Manage 1,550 to 1,650 death certificate filings annually across Tennessee, Mississippi, and Arkansas while maintaining accuracy and regulatory compliance
• Support administrative operations for five funeral home locations and approximately fifteen funeral directors and arrangers
• Serve as the primary office resource for documentation requirements, records management, compliance processes, and operational problem-solving
• Train and support staff on state filing requirements, documentation standards, and internal procedures
• Troubleshoot and resolve complex filing issues and state record rejections, reducing delays and ensuring timely completion of critical documentation
• Coordinate accounts payable activities, invoice processing, and vendor communications to support daily business operations
• Maintain expertise in multiple state electronic records systems, including VRISM, EDRS, and ERAVE
• Led teams of up to 30 employees in high-volume operational environments while supporting scheduling, workflow management, and service delivery
• Improved operational efficiency through process enhancements, workflow optimization, and cross-functional collaboration
• Recognized for exceptional service, reliability, and commitment to operational excellence through SCI Service Excellence recognition
• Experienced in working within highly regulated environments requiring strict attention to accuracy, confidentiality, and compliance
• Commissioned Notary Public in both Tennessee and Mississippi