Summary
Skills
Overview
Work History
Education
Websites
Certification
Professional Highlights
Timeline
Work Preference
Generic
Kristen D. Hargis
Open To Work
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Kristen D. Hargis

Administrative Professional
Hernando,MS

Summary

I am an administrative professional with more than 13 years of experience supporting operations, records management, compliance, and customer service in highly regulated environments.

Throughout my career, I have built a reputation as the person colleagues turn to when they need answers, solutions, or guidance. I enjoy creating efficient processes, improving workflows, and ensuring that critical documentation is handled accurately and in compliance with applicable requirements.

In my current role, I manage more than 1,500 vital record filings annually across Tennessee, Mississippi, and Arkansas while supporting administrative operations for multiple locations. My experience includes records management, accounts payable, vendor coordination, staff training, office administration, and process improvement. I am also commissioned as a Notary Public in both Tennessee and Mississippi.

I take pride in being detail-oriented, dependable, and adaptable. Whether I am troubleshooting complex documentation issues, supporting operational needs, or helping team members navigate processes, my goal is always the same: make things run smoothly, accurately, and efficiently.

Skills

  • Regulatory Compliance
  • Records Management
  • Multi-State Regulatory Requirements
  • Document management
  • Financial Processing
  • Administrative Operations
  • Office Administration
  • Process Improvement
  • Operational efficiency
  • Stakeholder Engagement
  • Staff Training & Support
  • Problem Resolution
  • Microsoft 365
  • Compassionate Support

Overview

14
14
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Death Certificate Administrator

Service Corporation International
08.2024 - Current
  • Manage end-to-end death certificate processing across Tennessee, Mississippi, and Arkansas while ensuring compliance with state regulations and filing requirements
  • Process and monitor approximately 100 to 150 death certificates monthly with a strong focus on accuracy and timely completion
  • Serve as the primary point of contact for funeral directors, arrangers, physicians, state agencies, and administrative staff regarding death certificate requirements
  • Review records for completeness, identify deficiencies, and resolve filing issues to minimize delays and rejections
  • Train and support staff on documentation procedures, filing standards, and compliance requirements
  • Maintain tracking systems and detailed records to ensure accountability and workflow efficiency
  • Coordinate accounts payable activities, invoice processing, and vendor communications
  • Order office supplies and maintain administrative resources across multiple locations
  • Provide operational support and serve as a trusted resource for office procedures, policies, and problem resolution

Operations Manager

Service Corporation International
02.2024 - 08.2024
  • Directed daily operations across multiple departments, ensuring service quality and operational efficiency
  • Coordinated resources and operational activities to align with organizational objectives
  • Implemented workflow improvements that enhanced productivity and streamlined processes
  • Fostered collaborative work environment emphasizing accountability and service excellence
  • Supported staff development through coaching, training, and performance guidance

Field Operations Support Assistant

Service Corporation International
04.2022 - 02.2024
  • Registered deaths through state electronic filing systems and monitored document completion
  • Managed funeral home records and documentation while ensuring compliance with company policies and regulatory requirements
  • Implemented process improvements that enhanced efficiency and ensured record accuracy
  • Coordinated administrative operations, managed inventory, and facilitated vendor relationships
  • Addressed inquiries and delivered support to internal teams and client families

Operations Supervisor

Service Corporation International
06.2020 - 04.2022
  • Coordinated scheduling, inventory control, dispatching, and workflow management to streamline operations
  • Supervised daily operations, enhancing team support in high-volume service environment
  • Collaborated with leadership to improve efficiency and operational performance
  • Resolved customer concerns and operational challenges, ensuring adherence to service standards
  • Assisted with hiring, onboarding, training, and employee development

Dispatcher

Service Corporation International
03.2014 - 06.2020
  • Coordinated service requests and dispatch operations to ensure efficient response in fast-paced environment
  • Maintained accurate records and facilitated effective communication across multiple departments
  • Managed competing priorities to ensure timely response and service delivery

Emergency Dispatcher

Shelby County Sheriff's Office
03.2013 - 11.2013
  • Responded decisively in high-pressure situations, ensuring rapid and accurate emergency management
  • Evaluated emergency situations and coordinated resource dispatch to ensure timely response
  • Recorded detailed logs and monitored communication systems for operational efficiency

Title Clerk

Shelby County Government
08.2012 - 06.2013
  • Processed title applications, registrations, and related documentation in accordance with state requirements
  • Addressed customer registration and title inquiries to ensure timely resolution
  • Ensured compliance with laws, regulations, and procedures to uphold operational integrity

Education

Associate of Applied Science - Business Administration And Management

Northwest Mississippi Community College
Senatobia, MS
08.2021 - 05.2023

Certification

  • Notary Public, Tennessee
  • Notary Public, Mississippi

Professional Highlights

  • Manage 1,550 to 1,650 death certificate filings annually across Tennessee, Mississippi, and Arkansas
  • Support administrative operations for five funeral home locations and approximately fifteen funeral directors and arrangers
  • Serve as the primary office resource for compliance requirements, records management, and operational procedures
  • Train and support staff on documentation standards, filing requirements, and regulatory processes
  • Troubleshoot and resolve filing rejections and documentation issues with state agencies
  • Coordinate accounts payable functions and vendor communications
  • Notary Public commissioned in Tennessee and Mississippi
  • Recipient of SCI Service Excellence recognition

Timeline

Death Certificate Administrator

Service Corporation International
08.2024 - Current

Operations Manager

Service Corporation International
02.2024 - 08.2024

Field Operations Support Assistant

Service Corporation International
04.2022 - 02.2024

Associate of Applied Science - Business Administration And Management

Northwest Mississippi Community College
08.2021 - 05.2023

Operations Supervisor

Service Corporation International
06.2020 - 04.2022

Dispatcher

Service Corporation International
03.2014 - 06.2020

Emergency Dispatcher

Shelby County Sheriff's Office
03.2013 - 11.2013

Title Clerk

Shelby County Government
08.2012 - 06.2013

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Administrative CoordinatorOffice ManagerRecords AdministratorDocumentation SpecialistAdministrative Professional

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Hernando, MS, USMemphis, TNWest Memphis, AR
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchCareer advancement4-day work weekPersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing
Kristen D. HargisAdministrative Professional