Kristen Davis
Lakeland,FL
Summary
Organized and detail-oriented professional with a decade of experience in customer service management and business operations. Skilled in relationship-building, task management, communication, and eager to contribute to nonprofit development.
Overview
11
11
years of professional experience
Work History
Business Office Coordinator
Grace Manor Suites Assisted Living
08.2018 - Current
- Guide over 70 residents, as well as visitors and healthcare workers safely throughout the facility
- Maintain a clean, organized, and welcoming front desk and lobby
- Manage 50 plus phone calls daily, relay messages, and schedule appointments and transportation for staff and residents
- Coordinate staff schedules and facilitate applicant interviews
- Communicate resident and family member needs for top care and safety to over 20 staff members
- Problem solve to maintain resident satisfaction and team cohesion
- Create and manage documents, charts, and reports using various software tools
- Oversee all new employee onboarding
- Manage sensitive information, process resident rent payments and mail, office supply ordering, and coordinating with vendors and third party healthcare companies
- Assist with marketing, special events, resident activities, community social media, and communications for the facility
Front of House Team Leader
Chick-fil-A Lakeland Square Mall
04.2015 - 08.2018
- Managed opening, closing, and daily restaurant operations with over 20 staff members
- Handled and documented money and register transactions
- Used point of sales system efficiently to expedite orders to over 100 daily customers
- Onboarded and trained new employees
- Assisted with food preparation, and ensured a clean and well-stocked environment that upheld food safety standards
- Solved problems to maintain customer satisfaction and team cohesion
- Delivered fast, friendly, and consistent service to customers and teammates
Education
Bachelor of Science - Supervision And Management
Polk State College
Lakeland, FL04-2026
Skills
- Customer Relationship Management
- Organization
- Problem-Solving
- Communication
- Event Vendor Coordination
- Team Leadership
- Canva Microsoft Office Proficiency
- Community Engagement
- Office Management
Timeline
Business Office Coordinator
Grace Manor Suites Assisted Living
08.2018 - Current
Front of House Team Leader
Chick-fil-A Lakeland Square Mall
04.2015 - 08.2018
Bachelor of Science - Supervision And Management
Polk State College