Kristen DeBruyne
San Diego
Summary
Detail-oriented and self-motivated professional with over 10 years of experience in customer-facing roles across sales, operations, and administrative support. Proven track record of exceeding performance goals, maintaining organized records, and fostering long-term client relationships. Adept at multitasking in fast-paced environments with strong communication, critical thinking, and organizational skills. Seeking to contribute operational excellence and a team-first mindset to Palomar’s mission of providing innovative insurance solutions.
Overview
10
10
years of professional experience
Work History
Wax Specialist
European Wax Center
06.2018 - Current
- Maintained treatment room, inventory and documentation, ensuring operational readiness and cleanliness.
- Delivered personalized client care and managed detailed scheduling, improving retention and customer satisfaction.
- Created and presented client education programs, enhancing service understanding and loyalty.
- Consistently exceeded sales and client engagement goals, contributing to overall business performance.
Patient Care Coordinator
LaserAway
06.2021 - 10.2022
- Acted as a liaison between patients and medical staff, managing intake, documentation, and compliance procedures.
- Managed sensitive financial conversations, offering clarity on billing and payment plans.
- Organized and updated patient records, improving operational accuracy and internal coordination.
- Supported cross-departmental initiatives to enhance customer acquisition and satisfaction.
Manager
Kmart Corporation
01.2015 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Supervised daily operations including cash handling, end-of-day reporting, and employee task delegation.
- Trained and mentored new hires on procedures, sales, and compliance standards.
Education
Associate of Arts - Psychology
San Diego Mesa College
San Diego, CA06-2026
Skills
- Policy & Document Administration
- Client Relationship Management
- Microsoft Office Suite (Excel, Outlook, Teams)
- Records Accuracy & Compliance
- Scheduling & Coordination
- Operational Support & Data Entry
- Payment & Financial Processing
- Team Leadership & Mentorship
- Organizational Efficiency
- Attention to Detail
Timeline
Patient Care Coordinator
LaserAway
06.2021 - 10.2022
Wax Specialist
European Wax Center
06.2018 - Current
Manager
Kmart Corporation
01.2015 - 01.2019
Associate of Arts - Psychology
San Diego Mesa College
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