Valeriya Yurkova
Gilbert,AZ
Summary
Dedicated customer service provider and leader with 6 years of experience in various fields of work. Experienced in self marketing and business marketing via social media to grow European Wax Center's esthetics company. Current film student attending Scottsdale Community College.
Overview
7
7
years of professional experience
Work History
Wax Specialist
European Wax Center
03.2021 - Current
- Built strong and lasting rapport and loyalty with clients.
- Used social media platforms to promote salon and services.
- Maintained high number of return clients.
- Increased revenue through effective customer service and inventory management.
Server Manager
First Watch
06.2019 - 12.2020
- Led team of servers to consistently meet customer service and sales targets.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Monitored server performance and provided feedback to enhance server delivery.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Liaised between servers and upper management to address issues and manage challenges.
Manager's Assistant
McDonalds
01.2017 - 04.2018
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Arts - Film And Video Production
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2025
No Degree - Master Aesthetician
The Studio Academy of Beauty
Chandler, AZ03.2021
High School Diploma -
Williams Field High School
Higley, AZ05.2018
Skills
- Performance Management
- Strategic Planning
- Marketing
- Business Administration
- Expense Tracking
- Policy Implementation
- Workforce Management
- Financial Management
- Contract Management
- Business Development
- Staff Development
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Wax Specialist
European Wax Center
03.2021 - Current
Server Manager
First Watch
06.2019 - 12.2020
Manager's Assistant
McDonalds
01.2017 - 04.2018
Associate of Arts - Film And Video Production
Maricopa Community Colleges - Scottsdale Community College
No Degree - Master Aesthetician
The Studio Academy of Beauty
High School Diploma -
Williams Field High School
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