Hi, I’m
Kristen Downs
Redding,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining delivery processes at Napa Auto Parts. Skilled in utilizing GPS technology for efficient route planning and excelling in customer service excellence. Achieved notable on-time delivery rates, demonstrating strong attention to detail and effective escalation management.
Overview
10
years of professional experience
Work History
Napa Auto Parts
Delivery Driver
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Ryder TRS
Customer Care Clerk
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Melody's Ice Cream
Ice Cream Lady
04.2021 - 08.2023
Job overview
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
Shasta CollegeRedding, CA
from General Studies
Skills
- Attention to Detail
- Customer service excellence
- Customer Assistance
- Call Center Operations
- Escalation management
Timeline
Ice Cream Lady
Melody's Ice Cream
04.2021 - 08.2023
Delivery Driver
Napa Auto Parts
Customer Care Clerk
Ryder TRS
Shasta College
from General Studies
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