Kristen Drake
Chesapeake,VA
Summary
Committed to enhancing customer satisfaction and supporting company objectives.,Eager to acquire new knowledge and skills for professional growth.,Believes in fostering a positive mindset and attitude in workplace environments.,Enjoys streaming shows on Hulu and cherishing quality time with family and friends.
Overview
13
13
years of professional experience
Work History
ASSR
Cintas
Portsmouth, VA
11.2022 - Current
- Assisted in delivering exceptional customer service to both new and existing clients.
- Maintained professional interactions to foster positive customer relationships.
- Facilitated weekly product provision according to work orders.
- Adhered strictly to invoice specifications.
Buyers Assistant
CarMax
Virginia Beach, VA
05.2022 - 11.2022
- Acquired detailed information for all vehicles showcased on the website.
- Produced high-quality images of vehicles for weekly auctions and evaluated photos to maintain compliance with company criteria.
- Delivered comprehensive support to departments and customers, enhancing overall satisfaction during visits.
Warehouse Manager
BGM International
Norfolk, VA
01.2017 - 05.2022
- Achieved flawless shipments by implementing effective training and inventory management protocols.
- Successfully routed materials using well-organized documentation, improving operational efficiency.
- Demonstrated exceptional attention to detail in every aspect of work.
- Maintained a record of timely, error-free shipments, which strengthened customer relationships.
- Enhanced work environment safety and productivity through diligent staff training.
Shift Manager
McDonalds
Roanoke, VA
08.2013 - 01.2017
- Achieved alignment with company vision and goals as a brand ambassador.
- Enhanced shift efficiency and productivity through effective management.
- Resolved customer inquiries and complaints swiftly, ensuring satisfaction.
- Cultivated a high-performing team of 10-15 members, driving success.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06.2006
Skills
- Supported teams by maintaining a meticulous focus on details
- Assisted customers through active listening and responsive communication
- Organized tasks effectively by prioritizing goals and managing multiple responsibilities
Websites
Timeline
ASSR
Cintas
11.2022 - Current
Buyers Assistant
CarMax
05.2022 - 11.2022
Warehouse Manager
BGM International
01.2017 - 05.2022
Shift Manager
McDonalds
08.2013 - 01.2017
High School Diploma -
William Fleming High School