Kristen Dupre
Spring
Summary
Operations and Client Services professional with more than 13 years of experience leading business operations, managing field teams, optimizing processes, and delivering exceptional client service. Supported more than 250 estate and warehouse auctions involving inventory management, cataloging, research, documentation, and quality control while also overseeing daily operations for a business serving up to 60 client properties per week. Experienced in recruiting, hiring, onboarding, employee development, scheduling, payroll administration, inventory management, and client relationship management. Recognized for exceptional organization, sound judgment, attention to detail, and the ability to improve operational efficiency while building strong client relationships in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Manager | Estate & Inventory Specialist
Hypnotique Auctions
06.2021 - 03.2025
- Supported preparation and execution of more than 250 estate and warehouse auctions.
- Conducted preliminary estate walkthroughs and evaluated inventory to enhance organization and maximize resale potential.
- Researched artists, signatures, hallmarks, and collectible items to ensure accurate appraisal and documentation.
- Photographed, measured, weighed, and cataloged inventory using HiBid to streamline organization and improve accessibility.
- Trained employees on workflow, photography, documentation, and quality standards.
- Communicated professionally with estate owners and family members throughout the intake process.
Co-Owner & Business Operations Manager
We've Got It Maid LLC
12.2014 - 01.2025
- Co-owned and managed daily operations for a residential and commercial cleaning company serving up to 60 client properties per week.
- Supervised 7 employees across three field teams, overseeing scheduling, performance, productivity, and daily operations.
- Managed the full employee lifecycle, including resume screening, candidate outreach, interviews, hiring, onboarding, training, coaching, performance management, and terminations.
- Conducted employee background checks and maintained confidential personnel records.
- Implemented and managed DocuSign workflows for employment documents, policies, onboarding paperwork, and acknowledgments.
- Established and maintained payroll systems for employees; initially processed payroll and mileage reimbursement manually before implementing more efficient systems.
- Coordinated employee schedules, route planning, and daily logistics to maximize efficiency while maintaining service quality.
- Traveled between job sites to provide hands-on training, conduct quality control inspections, deliver supplies, and support field teams.
- Served as the primary client contact for escalated concerns, performed on-site visits, and maintained long-term customer relationships through exceptional service.
- Developed company policies, operating procedures, employee expectations, and training materials to improve consistency and accountability.
- Helped oversee a business generating approximately $6,000+ in weekly revenue before expenses while maintaining high standards of customer satisfaction.
Assistant to the Director, Learning Center
American InterContinental University
08.2016 - 02.2017
- Coordinated academic operations, faculty engagement, tutoring services, and student support to ensure smooth daily office administration.
- Coordinated daily schedules for the Director and managing administrative tasks.
- Assisted in planning events and meetings, ensuring all logistics were organized.
- Developed communication materials for internal and external stakeholders.
Education
Associate of Science - Criminal Justice
American InterContinental University
Houston, TX11.2017
Skills
- Operations Management
- Project Coordination
- Inventory Management
- Inventory Cataloging
- Quality Control
- Process Improvement
- Client Relations
- Employee Training
- Team Leadership
- Problem Solving
- Compliance Mindset
- Market Analysis
- Inventory evaluation
- Employee training
- Quality control
- Scheduling coordination
- Client relationship management
- Team leadership
- Conflict resolution
- Auction preparation
- Market growth
Timeline
Operations Manager | Estate & Inventory Specialist
Hypnotique Auctions
06.2021 - 03.2025
Assistant to the Director, Learning Center
American InterContinental University
08.2016 - 02.2017
Co-Owner & Business Operations Manager
We've Got It Maid LLC
12.2014 - 01.2025
Associate of Science - Criminal Justice
American InterContinental University