Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kristen Erickson

Fort Myers,FL

Summary

Resourceful Associate of Arts student with two years of experience in high-volume customer service and administrative support. Skilled in managing complex schedules, coordinating large-scale events, and quickly mastering software to enhance workflow. Committed to upholding brand standards while effectively balancing academic and professional responsibilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Norman Love Confections
Fort Myers, Florida
10.2024 - Current
  • Managed front-of-house operations, processed payments, and resolved customer inquiries in fast-paced environment to enhance customer satisfaction.
  • Crafted specialty beverages at premium level, ensuring consistent taste and artistic presentation to uphold high-end brand standards.
  • Streamlined inventory by designing and printing accurate product labels, improving organization and accessibility of packaged goods.

Head Hostess

The Rookery at the Brooks
Estero, Florida
09.2023 - 06.2024
  • Managed multi-channel inquiries and high-volume reservation bookings to deliver a seamless guest experience from initial contact to seating.
  • Orchestrated layout and flow for large-scale events, coordinating with clients and internal teams to ensure all logistical requirements are met to satisfaction standards.
  • Supported front-of-house and back-of-house teams during peak hours to maintain service speed and operational efficiency.

Education

Associate of Arts - General Education

Florida SouthWestern State College
Fort Myers, FL
08-2026

High School Diploma -

East Lee County High School
Lehigh Acres, FL
05-2023

Skills

  • Client relations
  • Administrative support
  • Clerical support
  • Typing proficiency
  • Teamwork and adaptability
  • Rapid learning

Languages

Spanish
Limited

Certification

Basic Life Support (BLS)

Timeline

Customer Service Representative

Norman Love Confections
10.2024 - Current

Head Hostess

The Rookery at the Brooks
09.2023 - 06.2024

Associate of Arts - General Education

Florida SouthWestern State College

High School Diploma -

East Lee County High School
Kristen Erickson