Kristen Fields
Jacksonville,FL
Summary
Proven Customer Service Representative at Cater 2 U Staffing Inc, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty. Excelled in complaint handling and call management, swiftly resolving inquiries with professionalism. Skilled in active listening, ensuring customer satisfaction and repeat business through effective problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cater 2 U Staffing Inc
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
State Board of Education
Tallahassee, FL07.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Complaint Handling
- Call Management
Timeline
Customer Service Representative
Cater 2 U Staffing Inc
06.2023 - Current
High School Diploma -
State Board of Education