Kristen Fish
Greene,NY
Summary
Skilled Social Media Manager with expertise in audience engagement and live commerce. Managed content for a university community venue, promoting events and updates across platforms. Built rapport with audiences through effective communication during live shopping sessions, enhancing customer experience. Excelled in conflict resolution and team leadership, fostering positive interactions and customer satisfaction across social media channels.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Live Commerce Seller
Whatnot
10.2025 - Current
- Sell products through live shopping sessions, combining product presentation with direct audience interaction.
- Communicated product details and answered customer questions in real time, enhancing informed purchasing decisions.
- Build rapport with viewers through clear, personable communication and attentive service.
- Hosted live Whatnot auctions, presenting inventory and guiding buyer bidding.
- Developed product listings to attract buyers and improve sales performance. using Whatnot seller tools and marketplace standards.
- Managed chat engagement and addressed buyer questions during live sales, fostering a supportive shopping environment.
Server / Bartender
Genegantslet Golf Club
03.2025 - Current
- Delivered attentive guest service in fast-paced environment, effectively communicating and responding to customer needs.
- Coordinated service for tournaments and events, collaborating with staff to ensure consistent guest experience.
- Processed POS transactions and managed cash while professionally addressing customer concerns.
Assistant Manager / Youth Care Specialist
The William George Agency
07.2022 - 09.2023
- Supervised staff and daily operations, enhancing team capabilities through coaching, training, and effective scheduling.
- Resolved conflicts and managed crisis situations, ensuring safety and stability through clear communication and sound judgment.
- Maintained accurate documentation and coordinated compliance with agency policies, supporting operational integrity.
Social Media Manager
The Big Red Barn at Cornell University
10.2021 - 03.2022
- Coordinated social media content and audience engagement for university community venue.
- Created social media posts to share venue updates and promote events, enhancing campus awareness.
- Managed social content calendar for Big Red Barn at Cornell University
- Created posts highlighting Big Red Barn events, programs, and Cornell community
- Wrote captions matching Big Red Barn brand voice and student audience
COVID Intake Specialist
Cornell University
06.2021 - 02.2022
- Managed intake and documentation while communicating with clients in high-volume environment to ensure timely processing.
- Provided clear information while maintaining accuracy and adhering to safety requirements.
- Processed Cornell University intake forms and verified client information.
- Scheduled appointments and coordinated follow-up communications across Cornell University departments.
- Reviewed referrals and routed cases to appropriate Cornell University offices.
Bartender
The Farmhouse Brewery
07.2019 - 02.2022
- Facilitated promotional events and customer engagement initiatives, enhancing guest service experience.
- Oversaw bar operations, inventory, and transactions while training new staff on daily procedures.
- Mixed craft beers, cocktails, and seasonal drinks in taproom service
- Recommended farmhouse brewery pours and paired drinks for guest preferences
- Operated POS system for orders, tabs, and cash payments
Server / Event Staff
Pheasant Hill Country Club
03.2018 - 01.2020
- Provided exceptional guest service for weddings, banquets, and special events, enhancing overall attendee experience.
- Supported successful event preparations and coordination, collaborating with staff on successful execution.
- Greeted club members and presented menus in country club dining rooms.
- Took food and beverage orders and entered selections into POS system.
- Served plated meals, cocktails, and wine with professional table service.
Sales Consultant
Pearl Chic
06.2018 - 06.2019
- Presented products and guided customers in making informed sales and purchasing decisions.
- Developed customer relationships through product-focused conversations and timely service.
- Consulted customers on Pearl Chic pearl jewelry and styling preferences.
- Recommended matching necklaces, earrings, and bracelets for special occasions.
- Explained product materials, care steps, and sizing details clearly.
Education
Intern -
Broome County Sheriff's Department
Criminal Justice
SUNY Broome Community College
Skills
- Social media Social content Brand messaging Live shopping Audience engagement Product presentation Consultative sales Customer service Event promotions Team leadership Dispute resolution
- Sales transactions
- Payment processing
- Stock management
- Product presentation
- Event promotions
- Customer service
- Team leadership
- Dispute resolution
Certification
CPR & First Aid Certified | PADI Open Water Diver
Timeline
Live Commerce Seller
Whatnot
10.2025 - Current
Server / Bartender
Genegantslet Golf Club
03.2025 - Current
Assistant Manager / Youth Care Specialist
The William George Agency
07.2022 - 09.2023
Social Media Manager
The Big Red Barn at Cornell University
10.2021 - 03.2022
COVID Intake Specialist
Cornell University
06.2021 - 02.2022
Bartender
The Farmhouse Brewery
07.2019 - 02.2022
Sales Consultant
Pearl Chic
06.2018 - 06.2019
Server / Event Staff
Pheasant Hill Country Club
03.2018 - 01.2020
Intern -
Broome County Sheriff's Department
Criminal Justice
SUNY Broome Community College