Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Fitzgerald

Long Beach

Summary

With over 20 years of successful, progressive experience in information technology, demonstrated significant leadership in driving transformational IT initiatives from various perspectives - sales, technical, funding, and organizational. Proven track record includes expanding tactical efforts into strategic programs, resulting in growth and increased revenue. Extensive experience in implementing and managing enterprise-scale applications and infrastructure environments. Expert in custom development of complex business applications with cross-functional teams, specializing in developing converged infrastructure/application solutions that align with business objectives. Building strong relationships with executives, stakeholders, and strategic partners, delivering solutions that generate ongoing value. Proficient in engagement governance, ensuring quality and timeliness of deliverables. Consistently drive positive outcomes by extending team value and accelerating adoption levels through successful project delivery. Excellent consulting skills and deep expertise in establishing and maintaining alliance agreements with strategic partners, with a proven track record in re-architecting IT environments to better serve business needs. Extensive experience spans across the media & entertainment, finance, and large enterprise operations sectors, supporting a wide range of applications and technologies. Results-oriented achiever with the ability to exceed targets and thrive in fast-paced environments, combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.

Overview

34
34
years of professional experience

Work History

Senior Business Development Manager

AT&T
12.2020 - Current
  • Responsible for all aspects of Consulting & Professional Services for strategic solutions that enable clients to transform their environments and meet key business objectives
  • Drive revenue, ensure quality of delivery and client satisfaction levels
  • Achieve Sales targets
  • Establish and maintain strong market alliances
  • Identify and promote industry innovation and trends to client base to leverage technology solutions as a key distinguishing factor in strategic plans and realization of business objectives

Client Solutions Manager

Technologent
11.2016 - 12.2020
  • Develop technical solutions that address client specific objectives, drive adoption and optimize technical investment
  • Translate client business objectives into actionable technology, sales, and adoption strategies
  • Ensure quality development, execution, and improvement of client programs and solutions
  • Provide strategic insights to advise clients on technical innovations, market and industry trends for potential applicability

Engagement Executive

Trace3
05.2011 - 11.2017
  • Assume leadership role for newly formed managed service delivery practice
  • Provide strategic direction to clients regarding emerging technologies, impacts and opportunities
  • Provide strategic architectural roadmap to ensure enterprise class client technology objectives are met, emerging trends are considered and ongoing operations and growth plans are established
  • Lead client infrastructure transformation efforts into cloud based and managed service technology solutions
  • Negotiate partnerships with solution delivery providers and ensure organizational readiness to fulfill service delivery objectives are met
  • Develop innovative technical, delivery, and funding solutions for managed service clientele

Consultant

Universal Music Group
11.2010 - 05.2011
  • Led initiative to transition application and infrastructure organization from an internal into a managed services model
  • Led all vendor selection, service delivery, implementation, and employee retention/transition efforts for global entertainment firm
  • Served as key infrastructure advisor to internal operational and application teams
  • Established and managed governance model and service provider relationships
  • Ensured compliance of with vendor agreements and maintained alignment with all business objectives

Executive Director, Enterprise Application Services

Twentieth Century Fox
05.2005 - 10.2010
  • Direct all strategic planning, analysis, project management, implementation, and maintenance of Enterprise Application Services for Fox Legal, Payment, and Deal related applications
  • Designed, developed and executed project that consolidated three disparate systems into one enterprise application solutions tracking deals from first payment to residuals
  • Provide direction and supporting technologies to ensure organizational readiness for evolving new media markets and emerging content delivery initiatives
  • Responsible for all project management and system implementation efforts from strategic planning, team development to post production maintenance
  • Developed and implemented IT Recruitment & Retention program, supporting systems, and methodologies ensuring organizational readiness through skills transformation

Director Information Technology

Hot Topic/Torrid
02.2002 - 05.2005
  • Developed and implemented new technical architecture to address legacy, new application, storage and growth requirements
  • Directed all strategic planning, analysis, project management, implementation, and maintenance of IT infrastructure, communications, and store applications for corporate offices, On-line consumer web site and 500 retail locations
  • Implemented new POS application for organization; significantly improving revenue recognition and service
  • Implemented retail CRM solution to support marketing initiatives and increase revenues
  • Developed and implemented strategy for enterprise wide communications and connectivity infrastructure
  • Implemented company wide area network to establish foundation facility for voice, data, and communications platform for delivery of standard applications for all store and corporate locations
  • Identified areas for competitive advantage, developed solutions and managed deliverables
  • Reorganized IT organizational infrastructure to ensure division is positioned to support company growth, effectively execute strategic initiatives, and ensure integrity of technical investment
  • Developed process and was responsible to select and manage external implementation partners and vendors
  • Established: new data center, business continuation and disaster recovery programs
  • Implemented voice over IP solution for enterprise

Director

Seagram/Universal Enterprise Information Systems
01.1998 - 05.2002
  • Directed the Universal Studios/Seagram Global Shared Services Financial & Procurement systems and initiatives
  • Developed and executed strategies for all financial, procurement, e-commerce and imaging technologies throughout the enterprise
  • Provided direction for enterprise-wide management regarding financial and procurement systems initiatives, integration, operations, business systems analysis, project management, budget and resource development
  • Sponsored strategic business reviews and developed technological solutions to meet enterprise initiatives
  • Provided structure and direction for emerging electronic commerce efforts
  • Managed maintenance, development, analysis, and project management organizations
  • Provided key analysis and recommendations for developing electronic commerce initiatives
  • Managed major company wide merger and acquisition efforts
  • Directed all financial and procurement system implementations
  • Implemented corporate wide Travel & Expense applications
  • Responsible for the recruitment, development, and retention of all permanent and consultant staff
  • Developed staff maintenance, reorganization, and redeployment plans for Polygram integration
  • Implementation of off shore maintenance model for financial applications

Project Manager

The Walt Disney Company
09.1991 - 01.1998
  • Directly responsible for all information technology for the all Disneyland resort properties and customer portals
  • Key advisor to Disneyland Resort Hotels executives on technology strategies and appropriate solutions/spending levels
  • Responsibilities include IS strategic planning, business/systems analysis, project and resource management
  • Participated in strategic business reviews and develop technological solutions to meet goals related to revenue, productivity, labor management, and product delivery
  • Executed tactical plans to meet operational objectives and managed the development and implementation of system implementations
  • Participated in the development of 5-year funding forecast
  • Emphasis on business process re-engineering as key component in applying technology to business opportunities
  • Served as liaison to Disneyland, Walt Disney World, & Walt Disney Corporate Information Services as it relates to: the evaluation of internal business practices & systems opportunities to improve operating efficiencies and revenue potential, and the integration of corporate wide systems into the Disneyland Resort Hotels

Education

Bachelor's Degree - Liberal Arts

Colorado State University
Fort Collins, CO

Skills

  • Collaborative Leadership
  • IT Transformation
  • Full Lifecycle Focus
  • Executive Communications
  • Relationship Building
  • Enterprise Applications

Timeline

Senior Business Development Manager

AT&T
12.2020 - Current

Client Solutions Manager

Technologent
11.2016 - 12.2020

Engagement Executive

Trace3
05.2011 - 11.2017

Consultant

Universal Music Group
11.2010 - 05.2011

Executive Director, Enterprise Application Services

Twentieth Century Fox
05.2005 - 10.2010

Director Information Technology

Hot Topic/Torrid
02.2002 - 05.2005

Director

Seagram/Universal Enterprise Information Systems
01.1998 - 05.2002

Project Manager

The Walt Disney Company
09.1991 - 01.1998

Bachelor's Degree - Liberal Arts

Colorado State University
Kristen Fitzgerald