Kristen Gardner
Belleview,Florida
Summary
Knowledgeable and dedicated customer service professional with
extensive experience in the roofing industry. Solid team player with
outgoing, positive demeanor. Motivated to maintain customer
satisfaction and contribute to company success. Specialized in quality,
speed and process optimization. Articulate, energetic and results-
oriented with exemplary passion for developing relationships,
cultivating partnerships and growing businesses. Skilled in attention to detail and exceptional customer service, adept at multitasking and maintaining efficiency. Achieved significant improvements in client relationship management and operational workflows, leveraging both hard and soft skills to exceed employer expectations.
Overview
20
20
years of professional experience
Work History
Inside Sales Representative
Beacon Roofing Supply
2023.06 - Current
- Building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Promptly entering tile and metal tickets and purchase orders into Mincron for customers expediting turnaround times from manufacturers
- Dispatching flat bed haulers to deliver product to job sites
- Resolving invoicing issues with AP department
- Costing and bidding metal and tile roofing jobs for customers
Customer Service Representative
Eagle Roofing Products
2017.10 - 2023.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enter distributor purchase orders. Communicate with distributors contractors, and homeowners about the status of orders
- Relaying information about being delayed/ahead on tentative release dates
- Run reports for sales reps and customers via Microsoft Exel
- Shipping flatbed trucks/printing bill of ladings for tile shipment
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
Server
Olive Garden
2016.01 - 2018.02
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Production Assistant
Batterbee Roofing
2016.10 - 2017.10
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Reduced production errors through close attention to detail and thorough quality control checks.
- Processing and submitting permit applications to the building department
- Generated purchase orders to submit to distribution
Customer Service Representative
Sack Roofing
2011.07 - 2015.12
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Scheduled production for roof repairs and complete roof replacement
- Effectively placing purchase orders and entering invoices to be processed in a timely manner
Assistant Lead Housekeeper
Hampton Inn Suites
2007.09 - 2010.05
- Mentored junior team members, fostering professional growth and skill development.
- Evaluated staff performance regularly against established benchmarks; provided constructive feedback aimed at fostering continuous improvement.
- Ensured compliance with company policies, procedures, and regulatory requirements through diligent oversight of day-to-day operations.
- Played an active role in hiring decisions, participated in candidate interviews; assessed applicant qualifications; contributed recommendations based on team needs.
- Maintained quality and cleanliness of work area and equipment.
- Prepared and maintained daily department production targets, staff schedules, vacation schedules and attendance and disciplinary records.
Grill Cook
Deputy Dogs
2006.08 - 2007.08
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
Cashier, Host, Server
Oakwood Smokehouse And Grill
2004.05 - 2006.04
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Promptly taking customer orders accurately and efficiently
- Interacting with customers to make their dining experience enjoyable
Education
High School -
Leesburg High School
Leesburg, FLSkills
- Attention to Detail
- Exceptional customer service
- Adept multi-tasker
- Organized and Efficient
- Order Management
Timeline
Inside Sales Representative
Beacon Roofing Supply
2023.06 - Current
Customer Service Representative
Eagle Roofing Products
2017.10 - 2023.06
Production Assistant
Batterbee Roofing
2016.10 - 2017.10
Server
Olive Garden
2016.01 - 2018.02
Customer Service Representative
Sack Roofing
2011.07 - 2015.12
Assistant Lead Housekeeper
Hampton Inn Suites
2007.09 - 2010.05
Grill Cook
Deputy Dogs
2006.08 - 2007.08
Cashier, Host, Server
Oakwood Smokehouse And Grill
2004.05 - 2006.04
High School -
Leesburg High School