Kristen Gavel
New Milford,CT
Summary
Dynamic Medical Secretary with extensive experience at Licht and Holloway MDs, excelling in patient scheduling and insurance verification. Proven ability to enhance office efficiency while maintaining HIPAA compliance and delivering exceptional customer service. Skilled in electronic health records and adept at managing sensitive information with professionalism and confidentiality.
Overview
19
19
years of professional experience
Work History
Medical Secretary
Licht and Holloway MDs.
Newtown, CT
05.2008 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for five-physicians in an Internal Medicine medical facility, scheduling appointments, and handling patient inquiries.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
Certified Nursing Assistant
The Kent
Kent, CT
01.2006 - 05.2008
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
New Milford High School
New Milford, CT06.2004
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Medical terminology expertise
- Telephone customer support
- Medical office management
- Medical records management
- Professional telephone etiquette
- HIPAA compliance
- Insurance verification
- Payment collection
- Medical coding basics
- Adaptable to change
- Inventory management
- Time management mastery
- ICD-10 coding
- Electronic health records
- Healthcare billing
- Medical billing codes
Timeline
Medical Secretary
Licht and Holloway MDs.
05.2008 - Current
Certified Nursing Assistant
The Kent
01.2006 - 05.2008
High School Diploma -
New Milford High School