With over twenty years experience specializing in customer service, guest relations and menu development, I am eager for a new opportunity to grow in my career.
Overview
15
15
years of professional experience
Work History
General Manager
Hospitality Restaurant Group
10.2023 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Managed budget implementations, employee evaluations, and contract details.
Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Beverage Manager
Hospitality Restaurant Group
06.2022 - 10.2023
Designed creative cocktail recipes that became popular among guests, driving repeat business.
Designed beverage menus.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Managed all day-to-day operations within budgeted guidelines.
Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
Purchased beverage stock and handled all inventory needs.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Developed ongoing training initiative to improve beverage knowledge of serving employees.
Bar Manager
Summer House
01.2022 - 05.2022
As bar manager, I was in charge of creating the wine and cocktail menu to include all price points and tastes. I was in charge of ordering all beer, liquor, and wine weekly, doing a weekly inventory, as well as making the bar schedule.
Server/shift manager/bartender/administrator
Lockkeepers
05.2017 - 01.2022
Delivered exceptional customer service to bolster strong relationships and build positive experiences
Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
Head Server
Mitchell's Fish Market
10.2011 - 04.2017
Full time closing server, in charge of checking out other employees, assigning and dividing up tasks as needed, help with inventory.
Head Waiter/Bartender
Bonefish Grill
07.2009 - 09.2011
My responsibilities included handing employee cashouts, dropping daily deposit, filling out and sending daily sales report, extracting PMIX, reporting comps and counting the safe