Summary
Overview
Work History
Skills
Timeline
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Kristen Gehring

Parma Heights,OH

Summary

With over twenty years experience specializing in customer service, guest relations and menu development, I am eager for a new opportunity to grow in my career.

Overview

15
15
years of professional experience

Work History

General Manager

Hospitality Restaurant Group
10.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Beverage Manager

Hospitality Restaurant Group
06.2022 - 10.2023
  • Designed creative cocktail recipes that became popular among guests, driving repeat business.
  • Designed beverage menus.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Managed all day-to-day operations within budgeted guidelines.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Purchased beverage stock and handled all inventory needs.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.

Bar Manager

Summer House
01.2022 - 05.2022

As bar manager, I was in charge of creating the wine and cocktail menu to include all price points and tastes. I was in charge of ordering all beer, liquor, and wine weekly, doing a weekly inventory, as well as making the bar schedule.

Server/shift manager/bartender/administrator

Lockkeepers
05.2017 - 01.2022
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences
  • Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
  • Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

Head Server

Mitchell's Fish Market
10.2011 - 04.2017
  • Full time closing server, in charge of checking out other employees, assigning and dividing up tasks as needed, help with inventory.

Head Waiter/Bartender

Bonefish Grill
07.2009 - 09.2011
  • My responsibilities included handing employee cashouts, dropping daily deposit, filling out and sending daily sales report, extracting PMIX, reporting comps and counting the safe

Skills

  • Customer relations
  • Leadership and team building
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Relationship Building
  • Staff training/development
  • Inventory Control
  • Verbal and written communication
  • Employee Scheduling
  • P&L Management

Timeline

General Manager

Hospitality Restaurant Group
10.2023 - Current

Beverage Manager

Hospitality Restaurant Group
06.2022 - 10.2023

Bar Manager

Summer House
01.2022 - 05.2022

Server/shift manager/bartender/administrator

Lockkeepers
05.2017 - 01.2022

Head Server

Mitchell's Fish Market
10.2011 - 04.2017

Head Waiter/Bartender

Bonefish Grill
07.2009 - 09.2011
Kristen Gehring