KRISTEN GILLIAM
OFALLON,Missouri
Summary
Diligent Senior Product Manager offering 6 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
11
11
years of professional experience
Work History
Business Analyst
Confidential
10.2021 - Current
- Proficient in TestComplete for UAT testing, catalog management, and agile methodologies
- Expertise in SEO, e-commerce, and test automation
- Construct and maintain comprehensive test suite for UAT testing
- Utilize TestComplete for user acceptance testing coordination.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Social Media Manager / Digital Marketing Analyst
Dell Technologies
08.2020 - 10.2021
- In-depth knowledge of Sprinkler and BazaarVoice tools
- Analyze customer reviews and FAQs, respond with approved solutions
- Liaison between Dell Product Group and support teams
- Lead management, issue prioritization, and segmentation
- Improve program efficiency through data-driven initiatives.
District Sales Manager
Dell Technologies
03.2020 - 10.2021
- Implement solutions to improve sales productivity
- Lead community and corporate events, manage marketing materials
- Provide ongoing technology product training
- Utilize innovative marketing practices for business relationships
- Create and execute marketing strategies, tactical plans.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
District Manager
Google
11.2019 - 11.2020
- Monitor quality of client-related applications on the internet
- Analyze data, provide relevant feedback to clients and internal resources
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Develop persuasive feedback, analyze client reports
- Utilize various modes of communication for efficient processing.
District Manager
Microsoft
02.2015 - 03.2020
- Impactful role in improving sales and consumer experience
- Facilitate communication between store representatives and managers
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Strengthen Microsoft brand, maintain relationships with Retail Partners
- Participate in product launches and conduct training.
Ownership Advisor
Tesla
01.2013 - 01.2015
- Generate leads, convert them into Model S owners
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Build customer relationships, educate about electric vehicle ownership
- Exceed sales targets, deliver exceptional customer service
- Represent Tesla professionally and responsibly.
Education
Bachelor's degree - Business Administration and Management
Skills
- Predictive modeling
- Data analysis
- Strategic planning
- Business process mapping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst
Confidential
10.2021 - Current
Social Media Manager / Digital Marketing Analyst
Dell Technologies
08.2020 - 10.2021
District Sales Manager
Dell Technologies
03.2020 - 10.2021
District Manager
Google
11.2019 - 11.2020
District Manager
Microsoft
02.2015 - 03.2020
Ownership Advisor
Tesla
01.2013 - 01.2015
Bachelor's degree - Business Administration and Management
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