Kristen Gillis
Fremont,MI
Summary
Efficient Receptionist known for high productivity and task completion. Specialize in customer service, call management, and scheduling software proficiency. Excel in communication, problem-solving, and multitasking to ensure seamless office operations and positive client interactions.
Overview
15
15
years of professional experience
Work History
Scheduling Coordinator
Cancer and Hematology Centers of West Michigan
09.2025 - Current
- Coordinated patient appointments across multiple departments to optimize scheduling efficiency.
- Developed streamlined processes for appointment confirmations, reducing no-show rates significantly.
- Collaborated with healthcare providers to resolve scheduling conflicts and enhance workflow continuity.
- Assisted medical staff in prioritizing urgent cases, enhancing patient care responsiveness.
Phone Receptionist
Ortho Michigan
09.2024 - 06.2025
- Provided callers with office address, directions, employee email addresses, and phone extensions to facilitate effective communication.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered phones promptly, directing calls to appropriate personnel to ensure timely responses.
- Retrieved faxes and uploaded documents to patient charts, streamlining access to information for clinical staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Maintained confidentiality of patient information according to HIPAA regulations.
Stay at Home Mom/Homemaker
Self
03.2017 - 09.2024
- Managed household responsibilities, ensuring smooth operation of childcare, housekeeping, and finances
- Coordinated family gatherings by planning logistics and activities and activities
- Cultivated strong organizational and time management skills to effectively balance multiple responsibilities
Bank Teller
PNC Bank
02.2016 - 03.2017
- Greeted, directed, and engaged with clients in lobby, enhancing customer experience
- Verified currency and coin requirements, limitations and regulations were maintained
- Maintained strict confidentiality of client information as per bank policy
- Recommended tailored products and services to customers, surpassing daily sales goals
- Maintained ATM functionality through cash stocking and troubleshooting, ensuring service continuity
- Participated in ongoing training programs to stay current on industry regulations
Delivery Coordinator
Menards
07.2015 - 02.2016
- Coordinated delivery of materials to job sites
- Arranged transportation of materials to various job sites
- Provided exceptional customer service to strengthen relationships and enhance customer satisfaction
- Executed physical tasks according to specific guidelines provided by supervisors
- Provided prompt and courteous service to address customer inquiries and resolve complaints
- Actively engaged with customers to understand their requests and offered tailored recommendations
Cashier and Customer Service
Menards
09.2014 - 06.2015
- Engaged customers in conversation to enhance shopping experience during cash register transactions
- Offered customers information about upcoming promotions and available items
- Provided customers with information on upcoming promotions and available items to facilitate informed purchasing decisions
- Promoted customer satisfaction by supporting merchandise selection, returns and exchanges
- Supported merchandise selection, returns, and exchanges to ensure customer satisfaction
Wrangler/Barn Supervisor
Double JJ Ranch and Resort
05.2011 - 09.2014
- Administered necessary medications and treatments to animals
- Administered medications and treatments to animals, contributing to their well-being and recovery
- Managed livestock quarters with scheduled cleaning of stalls, coops and barns
- Facilitated engaging discussions with guests about local attractions and events with lively and informative talks covering local sites and events
- Monitored livestock for signs of illness, promptly reporting unusual findings to ensure animal health
- Enforced important rules and monitored customer behavior to protect guests
Education
High School -
Bentley
Burton, MI05-2010
Skills
- Appointment scheduling
- Recordkeeping
- Data management
- Time Management
- Customer service
- Attention to Detail
- Data entry
- Billing Coordination
Timeline
Scheduling Coordinator
Cancer and Hematology Centers of West Michigan
09.2025 - Current
Phone Receptionist
Ortho Michigan
09.2024 - 06.2025
Stay at Home Mom/Homemaker
Self
03.2017 - 09.2024
Bank Teller
PNC Bank
02.2016 - 03.2017
Delivery Coordinator
Menards
07.2015 - 02.2016
Cashier and Customer Service
Menards
09.2014 - 06.2015
Wrangler/Barn Supervisor
Double JJ Ranch and Resort
05.2011 - 09.2014
High School -
Bentley