Kristen G. Maguire
Marstons Mills,MA
Summary
Results-driven professional with extensive experience in documentation management, client communication, and comprehensive office support. Proven ability to leverage strong organizational skills and meticulous attention to detail, ensuring accurate and timely completion of critical tasks. Demonstrated success in maintaining confidentiality while providing exceptional support to teams, contributing to streamlined operations and enhanced client satisfaction. Committed to fostering a collaborative work environment that prioritizes efficiency and excellence in service delivery.
Overview
17
17
years of professional experience
Work History
Front Desk Representative
Yarmouth Primary Care
11.2024 - 06.2025
- Responsible for the construction of patient charts through the receiving, requesting and sending of faxes to previous providers and specialists. Tasked with proper placement in patient's chart based on content. (ie: labs; consult notes; orders; etc.)
- Construction and sending of referrals to specialist providers through all insurance provider portals including ICD-10 codes and CPT procedures as required.
- Frequent use of multi-line phone system and retrieval of messages pertaining to medication refills; prior authorization and referral request; and general patient concerns.
- Managed patient check-in and check-out processes, ensuring efficient appointment scheduling.
- Maintained organized patient records using electronic health record (EHR) systems for accuracy.
- Improved office workflow by implementing new scheduling protocols, reducing wait times.
Clinical Scheduler
Medical Affiliates of Cape Cod
04.2022 - 11.2024
- Tasked with the collection of availability of all per diem employees and compilation of this data for use in constructing the monthly schedules.
- Responsible for the monthly construction of core-based staff, (a minimum of 32people), with the inclusion of requested time off / leave of absence and vacations.
- Input and maintained ATSS schedules of all staff (clinical and registration upwards of 70 people during peak season); responsible for reconciling coverages and swaps between staff and obtaining coverages for call outs.
- Contributed to weekend and holiday on call coverage, especially when the registration department lacked a manager.
- Filled in as needed for front desk coverages as well as lead receptionists when short staffed due to illness, vacation or volume required the additional help.
- Tasked with assisting in the training of new hire receptionists and development of training materials used.
Medical Receptionist
Hyannis Urgent Care Center (MACC)
09.2016 - 04.2022
- Exhibited active listening skills to register all patients with care, compassion, and accuracy; verified insurances, terminated inactive insurance policies; collection of co-pays; room assignments based on treatment needs and medical acuity. Frequent use of interpreter services to serve all members of the community.
- Effectively communicated when answering telephones on a multi-line system to collect and disseminate information to medical staff. Clarity with patients regarding basic billing and insurance questions, as well as directions to the centers.
- Ability to sort and distribute incoming mail including payments, billing invoices and requests for Medical Records in a timely and organized manner.
- Training of new hire and per-diem receptionists on the EPIC system, and previously SOARIAN FINANCIALS and PICIS programs, often requiring patience and adaptability to different learning styles of each new staff member.
- Independent construction of documents used within the office to expedite and simplify productivity within the center, including the implementation and continuous updating of the Facility Resource Binder, currently used at all seven Urgent Care Location sites.
Medical Receptionist
Stoneman Urgent Care Center (MACC)
09.2014 - 09.2016
- Assisted with scheduling for travel vaccinations, infusions and injections within the Stoneman Center.
- Managed patient check-in and registration processes, ensuring accuracy and efficiency.
- Collaborated with clinical staff to streamline communication, enhancing overall operational efficiency.
- Resolved patient inquiries and concerns promptly, fostering a positive patient experience environment.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Administrative Assistant
Mark T. Russell, P.C.
09.2008 - 03.2012
- Managed calendar scheduling and coordinated meetings for busy law office.
- Developed and maintained filing systems, ensuring efficient document retrieval and organization.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Recorded deeds and researched land ownership at the Registry of Deeds,
- Obtained Notary Public to assist Attorney with signing of documents.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
Education
Bachelor's Degree - English
Sacred Heart University
Fairfield, CTHigh School Diploma -
Nauset Regional High School
Eastham, MASkills
- Proficient troubleshooting abilities
- Effective scheduling
- Proficient communicator
- Experienced in operating multi-line communication systems
- Customer support
- Effective team collaboration
- Document proofreading
- Legal research
- Document organization
Timeline
Front Desk Representative
Yarmouth Primary Care
11.2024 - 06.2025
Clinical Scheduler
Medical Affiliates of Cape Cod
04.2022 - 11.2024
Medical Receptionist
Hyannis Urgent Care Center (MACC)
09.2016 - 04.2022
Medical Receptionist
Stoneman Urgent Care Center (MACC)
09.2014 - 09.2016
Administrative Assistant
Mark T. Russell, P.C.
09.2008 - 03.2012
Bachelor's Degree - English
Sacred Heart University
High School Diploma -
Nauset Regional High School
Similar Profiles
Mary ThrondsonMary Throndson
Psychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary CarePsychiatric Mental Health Nurse Practitioner at Primary Care Providers for a Healthy Feliciana/RKM Primary Care
Andrea M. GonzalezAndrea M. Gonzalez
Secretary’s Assistant at Primary Preventive And Primary Care MedicalSecretary’s Assistant at Primary Preventive And Primary Care Medical
Yarilis Castro NegrónYarilis Castro Negrón
Internal Medicine at Stat Care Primary CareInternal Medicine at Stat Care Primary Care
Michelle DooleyMichelle Dooley
Phone Triage at Medical Affiliates of Cape CodPhone Triage at Medical Affiliates of Cape Cod
Reese MarkoskiReese Markoski
Sales Associate at Day OffSales Associate at Day Off