Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kristen Miller

Westernport,MD

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Front Desk Receptionist

Complete Care Dentistry
11.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collaborated with insurance representatives to expedite claim approvals, ensuring timely reimbursements for clients.
  • Decreased billing errors by thoroughly reviewing invoices and identifying discrepancies in a timely manner.
  • Improved claim processing efficiency by accurately entering data and verifying insurance information.
  • Enhanced customer satisfaction with prompt resolution of billing issues and inquiries.
  • Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
  • Maintained accurate records by updating patient information and insurance details in the database regularly.
  • Developed positive relationships with healthcare providers, fostering clear communication channels for effective coordination on billing matters.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Created improved filing system to maintain secure client data.

Front Desk Receptionist

Keyser Dental
02.2020 - 11.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Conducted regular audits of accounts receivable reports, uncovering opportunities for additional revenue recovery efforts when needed.
  • Improved claim processing efficiency by accurately entering data and verifying insurance information.
  • Educated patients about their insurance benefits, helping them understand complex policies and out-of-pocket expenses better.
  • Maintained accurate records by updating patient information and insurance details in the database regularly.
  • Managed time effectively, consistently meeting deadlines for submitting claims within designated filing windows.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Licensed Insurance AGENT

STATE FARM
02.2017 - 05.2018
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • File and maintain records
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Schedule appointments and maintain and update appointment calendars
  • Quoted and signed customers for home and auto policies
  • Dealt with underwriting department
  • Took payments over the phone and in person
  • Verified customers coverage to dealerships and DMV/MVA.

Daytime Treatment Aide

DEVELOPMENTAL CENTER AND WORKSHOP
03.2014 - 11.2014
  • Daily time logs for Medicaid
  • Working a 1:3 ratio with mental or physical disabled clients
  • Feeding and Changing Clients
  • Daily notes and task assessments for each program
  • Filing
  • Faxing
  • Trained in CPA
  • Completed Defensive Driving
  • Supervised Printing Orders
  • Safety on grounds and vehicles
  • Supervising Janitorial work of clients
  • Responsible for client’s timecards
  • Supervised clients while working on New Page contract, shred prep, shredding and mowing services
  • Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
  • Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
  • Provide clients with communication assistance, typing their correspondence or obtaining information for them
  • Modify treatment plans to comply with changes in clients' status.

Customer Service Representative

ACS
08.2007 - 09.2009
  • Verify members' eligibility, benefits, and claims
  • Find in-network doctors and facilities
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Review insurance policy to determine coverage
  • Post or attach information to claim file.

Secretary

OAKLND NURSING AND REHABILITATION
01.2007 - 05.2007
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • File and maintain records
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Schedule appointments and maintain and update appointment calendars.

Education

Completed coursework towards Human Services -

Allegany College of Maryland
05.2013

Graduated with a Merit Diploma -

Westmar High School
01.2005

Skills

  • Fill-in Daycare Provider
  • PTA President
  • Assistant Coach
  • Organization Skills
  • Former PTA Secretary
  • Provided Home Health Care Services
  • Head Middle School Basketball Coach (also listed on bank account for Westmar basketball)
  • Volunteer with Allegany Fellowship of Student Athletes
  • Telephone Etiquette
  • Appointment Scheduling
  • Office Organization
  • File Organization
  • Sensitive information handling
  • Confidentiality handling
  • Multi-Line Telephone Systems
  • Data Entry
  • Customer and client relations
  • Payment Processing
  • Billing and Invoicing
  • Basic Math
  • Multi-Line Phone Systems
  • Documentation And Reporting
  • Bank Deposits
  • Claims Handling

References

  • Angie Patterson, Fca leaders for allegany county, 240-727-2962
  • Megan kelling, former fca leader for allegany, 763-221-0478
  • Mark whetzel, assistant basketball coach, 301-876-7444

Timeline

Front Desk Receptionist

Complete Care Dentistry
11.2022 - Current

Front Desk Receptionist

Keyser Dental
02.2020 - 11.2022

Licensed Insurance AGENT

STATE FARM
02.2017 - 05.2018

Daytime Treatment Aide

DEVELOPMENTAL CENTER AND WORKSHOP
03.2014 - 11.2014

Customer Service Representative

ACS
08.2007 - 09.2009

Secretary

OAKLND NURSING AND REHABILITATION
01.2007 - 05.2007

Completed coursework towards Human Services -

Allegany College of Maryland

Graduated with a Merit Diploma -

Westmar High School

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Kristen Miller