Kristen Graham
Davenport,FL
Summary
Analytical problem-solver with strong communication and teamwork skills. Committed to advancing organizational objectives and contributing to team success. Quickly adapts to new environments and embraces challenges with enthusiasm. Dedicated to continuous learning and skill development.
Overview
8
8
years of professional experience
Work History
Manager
Squeaky Clean Janitorial
Jacksonville, FL
04.2018 - 06.2026
- Developed and implemented efficient scheduling systems to optimize workforce productivity.
- Evaluated performance metrics to drive operational efficiency and improve service delivery standards.
- Facilitated staff training on effective cleaning techniques and safety protocols to elevate service quality.
- Oversaw daily operations to ensure high standards of cleanliness and customer satisfaction.
- Conducted quality inspections and addressed client feedback to maintain service excellence.
- Motivated employees through regular feedback and support to enhance productivity and engagement.
- Fostered a positive team environment, encouraging collaboration and professional development among staff.
- Executed daily operational tasks within established timeframes to ensure smooth operations.
- Enhanced safety procedures to promote safe working conditions for staff.
Front Desk Receptionist
Ramada by Wyndham Jacksonville Hotel an Conference Center
Jacksonville, FL
10.2019 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated room assignments and maintained accurate booking records, ensuring seamless guest experiences.
- Trained new staff on front desk procedures and hotel policies, improving service consistency and team confidence.
- Trained new staff on front desk procedures and hotel policies to enhance team performance.
- Collaborated with housekeeping and maintenance teams to ensure timely room availability, enhancing guest satisfaction.
- Welcomed guests upon arrival at the front desk, creating a positive first impression. at the front desk and engaged in pleasant conversations while managing check-in process.
Education
Diploma -
Sandalwood high School
Jacksonville, FLSkills
- Operational efficiency
- Strategic planning
- Staff Management
- Team leadership
- Team training
- Client relations
- Issue resolution
Timeline
Front Desk Receptionist
Ramada by Wyndham Jacksonville Hotel an Conference Center
10.2019 - 09.2023
Manager
Squeaky Clean Janitorial
04.2018 - 06.2026
Diploma -
Sandalwood high School