Kristen Grugan

Ent Credit Union / Wings Financial Credit Union

Member Service Representative

Assisted members with banking needs, addressing account questions, provided online banking support.

Helped members navigate digital banking services, including online account access and troubleshooting login issues.

Provided professional customer service while following financial institution policies, procedures, and security guidelines.

Educated members on products and services, aligning solutions with their specific banking needs.

Resolved member concerns by providing accurate information and clear guidance.

Ensured positive member experience by effectively managing interactions in a fast-paced financial services environment.

Premier Bank

Member Service Representative

- Helped members navigate digital banking services, including online account access and troubleshooting login issues.

- Assisted members with a variety of banking needs including account questions, transactions, online banking support, and general account assistance.

- Resolved member concerns by providing accurate information and clear guidance.

- Provided professional customer service while following financial institution policies, procedures, and security guidelines.

- Educated members on available products, services, and solutions to meet their banking needs.

- Delivered a positive member experience in a fast-paced financial services environment.

Eastern Bank

Member Service Representative

• Assisted members with a variety of banking needs including account questions, transactions, online banking support, and general account assistance.
• Helped members navigate digital banking services, including online account access and troubleshooting login issues.
• Provided professional customer service while following financial institution policies, procedures, and security guidelines.
• Educated members on available products, services, and solutions to meet their banking needs.
• Resolved member concerns by providing accurate information and clear guidance.
• Delivered a positive member experience in a fast-paced financial services environment.