Kristen Grunza
Scranton,PA
Summary
Highly-motivated, hard working with customer service and has the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Homemaker
SAHM
, PA
12.2013 - Current
- Care for my children 24/7
- Maintain a clean, orderly house
- Prepare multiple meals a day
- Budget and pay bills
Customer Service Representative
Penn Security Bank
Scranton , PA
09.2008 - 12.2013
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
Waitress
Glen Oak Country Club
Waverly, Pennsylvania
05.2007 - 09.2008
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Served alcoholic beverages responsibly in accordance with state laws.
- Bussed tables as needed during peak hours.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Communicated daily specials to customers.
- Participated in team meetings to discuss new menu items or changes in policy.
- Greeted customers and provided menus.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Teacher Aid
Jumpstart
, NY
08.2006 - 01.2007
- Worked one-on-one with pre kindergarten students from low income families who were not yet ready for Kindergarten compared to their peers
- Worked with other aids and staff members to identify songs and activities to help with the children
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Provided individualized instruction to meet the needs of all students.
Restaurant Busser
Gibney's Restaurant
Waymart, Pennsylvania
08.2002 - 08.2006
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Handled cash payments accurately following established procedures.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Swept floors and removed garbage from dining area.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Performed opening duties including setting up side stations for service staff.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
Education
Bachelor of Science - Business Marketing And Management
Penn State University
08-2011
Associate of Science - Business Administration
Penn State University
01-2010
High School Diploma -
Carbondale Area High School
Carbondale, PA06-2006
Skills
- Leadership
- Time Management
- Conflict Resolution
- Organizational Skills
- Flexible and Adaptable
- Team Management
- Problem-Solving
- Recordkeeping
- Relationship Building
- Customer Relations
- Cultural Awareness
Timeline
Homemaker
SAHM
12.2013 - Current
Customer Service Representative
Penn Security Bank
09.2008 - 12.2013
Waitress
Glen Oak Country Club
05.2007 - 09.2008
Teacher Aid
Jumpstart
08.2006 - 01.2007
Restaurant Busser
Gibney's Restaurant
08.2002 - 08.2006
Bachelor of Science - Business Marketing And Management
Penn State University
Associate of Science - Business Administration
Penn State University
High School Diploma -
Carbondale Area High School