KRISTEN HARPER
Brunswick
Summary
Advanced computer proficiency ensures seamless technical support and assistance. Committed to delivering exceptional customer experiences while fostering positive relationships and effectively resolving issues. Strong foundation in leadership and hands-on roles supports a versatile skill set ready for future contributions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Student Assistant
Coastal Pines Technical College
Brunswick
01.2025 - Current
- Greets incoming office visitors, answers questions, and directs individuals to office locations.
- Assists students and prospective students in completing the admissions and financial aid application process.
- Performs all administrative tasks.
- Assist with special projects.
Owner, Paint & Cabinet Installer
A&D Paint Company
Tifton
01.2009 - 05.2016
- Owned and operated, managed day to day business operations, including financial aspects of the business.
- Also worked hands-on in the business, utilized paint brushes and hand sprayers, installed cabinetry, trim and moldings.
- Restored historic homes now featured in Tifton's Historic Home Tour.
Accounts/Payroll Clerk
South Georgia Freight
Irwinville
01.2006 - 11.2009
- Processed invoices and payments accurately and promptly.
- Processed timecards and payroll data for team of 20+ employees.
- Processed manual checks for employees in accordance with company policies.
- Facilitated smooth onboarding and offboarding of employees, created new hire and termination packets
- Validated shipment integrity via detailed review of bill of lading records
Tech Support Agent & Quality Assurance Agent
CallTech Communications
Albany
01.2001 - 01.2006
- Provided technical support services for AT&T FastAccess home subscribers as Tier 1, Tier 2, and Quality Assurance Agent.
- Provided extensive customer support, specialized in problem-solving and the deescalation of calls from dissatisfied/irate customers.
- Managed high call volume efficiently.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Monitored agents, assured high standards were met.
- Provided orientation to new agents to include protocols, policies, use of equipment and software.
District Troop Leader
Girl Scouts of America
Albany
01.2000 - 01.2001
- Organized troop meetings and activities to promote teamwork and leadership skills for girls, ages 6 to 12.
- Oversaw membership rosters and club dues for nine elementary school clubs within school district.
- Prepared recreational materials and supplies for each week's activity.
- Created engaging learning experiences by incorporating various forms of media, art, exercise, and technology into troop meetings.
Education
Associate of Applied Science - Business Office Technology
Coastal Pines Technical College
Brunswick, GA10.2025
Associate of Applied Science - Website Design
Southern Regional Technical College
Moultrie05.2002
Skills
- Advanced Computer Skills
- Proficient Typist
- Strong Customer Service Skills
- Irate Customer Training
- Critical thinker, Problem-Solver
- Demonstrated Leadership Skills
- Administrative Support
- Teachable
Certification
- COMPTIA A+ Certified
- COMPTIA Tech+ Certified, Certificate ID 6-2C6-VPT8J4, Issued 7/31/2025
References
References available upon request.
Timeline
Student Assistant
Coastal Pines Technical College
01.2025 - Current
Owner, Paint & Cabinet Installer
A&D Paint Company
01.2009 - 05.2016
Accounts/Payroll Clerk
South Georgia Freight
01.2006 - 11.2009
Tech Support Agent & Quality Assurance Agent
CallTech Communications
01.2001 - 01.2006
District Troop Leader
Girl Scouts of America
01.2000 - 01.2001
Associate of Applied Science - Business Office Technology
Coastal Pines Technical College
Associate of Applied Science - Website Design
Southern Regional Technical College