Kristen Hatzisimeonidis
Springfield,MA
Summary
Dynamic Restaurant Manager with a proven sales record at Mykonos Restaurant, excelling in team management and inventory control. Enhanced customer satisfaction through innovative service strategies and effective staff training, achieving significant improvements in operational efficiency. Passionate about fostering a positive atmosphere while ensuring compliance with health standards and maximizing profitability.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Mykonos Restaurant
Springfield, MA
07.2019 - 12.2025
- Oversaw daily operations, ensuring quality service and adherence to health standards.
- Trained and mentored staff on menu offerings and customer service protocols.
- Developed staff schedules, optimizing labor costs while maintaining service levels.
- Implemented inventory management systems to reduce waste and enhance ordering accuracy.
- Coordinated with suppliers to negotiate pricing, ensuring consistent product availability.
- Managed financial reporting, identifying trends to inform budgeting and forecasting decisions.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
Bar Manager
Boulevard Tavern
Springfield, MA
03.2016 - 01.2019
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased revenue with creative marketing initiatives and promotional events.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Bar Manager
Econo Lodge Hotel
03.2010 - 12.2015
- Oversaw daily bar operations ensuring compliance with health and safety regulations.
- Developed and implemented effective staff training programs to enhance service quality.
- Managed inventory levels and ordering processes to maintain optimal stock availability.
- Created new cocktail recipes, increasing customer satisfaction and repeat business.
- Analyzed customer feedback to refine drink offerings and improve service delivery.
- Coordinated special events, enhancing guest experiences through tailored beverage selections.
- Led a team of bartenders, fostering a collaborative environment for improved performance.
- Streamlined bar workflows, reducing wait times and improving overall efficiency during peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
Education
High School Diploma -
Chicopee Comp High School
Chicopee, MA05.1989
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Point of sale (POS) system operation
Passion for customer satisfaction
Shift management
Food service background
Staff scheduling
Customer loyalty
Supervisory skills
Stable work history
Proven sales record
TIPS certified
Money handling
Calm and pleasant demeanor
Timeline
Restaurant Manager
Mykonos Restaurant
07.2019 - 12.2025
Bar Manager
Boulevard Tavern
03.2016 - 01.2019
Bar Manager
Econo Lodge Hotel
03.2010 - 12.2015
High School Diploma -
Chicopee Comp High School