Overview
Work History
Timeline
Generic
Kristen Hayden

Kristen Hayden

Perry Hall,MD

Overview

24
24
years of professional experience

Work History

Receptionist

Nucci Salon & Spa
Parkville
10.2021 - Current
  • Schedule Appointments, Greet Clients, Assist Salon when applicable, Experience with Meevo and Vish

Retail Lending Administrator

SECU Credit Union
Headquarters/Remote
08.2016 - Current
  • Wholesale Broker Due Diligence and Recertification, Loan Servicing – Business Continuity Control, Member Resolution Direct Lead, Retail Network Support, Conduct physical quality control reviews of consumer, indirect, and real estate loans on a monthly basis, Prepare consumer loan training sessions for branch and retail banking staff, Process, verify, and complete monthly QA and lending reports, Assist with research on system performance/testing relating to loan products, Non Factory Authorized Dealership Direct Liaison, Technical Training Plan/Retail Banking Mentorship Program, Editor and Distributor – Monthly Housing and Economic Reports, User Administrator – Servicing/Lending LOS, Participation Sales Liaison and Due Diligence, Community Engagement/Volunteerism -SECU, BCPS, Scholarship Review Committee, 2021 EPIC – Employee Planning and Innovations Committee, 2021 SECU Star Award Recipient

FSC Team Leader

SECU Credit Union
Towson Branch
12.2012 - 08.2016
  • Ensure compliance with policies and procedures and with monthly audits, Assist with daily Loan Audits, ensuring all proper documents are included and complete, Assist in the implementation of goals and distribute equally among team, Develop Action Plans for Branch Goals and Individual Team Goals, Attend Bank at Work events to build industry relationships, Ensure member retention through problem identification and resolution, Educate members on appropriate products and services based on needs, Maintain effective relationships with all business partners (Enterprise, PFP, etc.), Open, close and balance branch, Communicates changes, strategies, updates to policies & procedures, etc., Ensures adherence to sales and service behaviors, Provide positive hands-on coaching and training to new hires and staff as needed, Performance Management for direct reports, Participate in lobby management, Prepare work schedules for branch employees, Resolves internal and external branch issues in collaboration with branch management and other departments, Schedule staff for training in Learning Management System, Participate in new hire on-boarding, Coaching staff to deepen member relationships by utilizing the Debt Analysis Worksheet and Member Perspective Plan, Notary Public, NMLS # 1104493, Signature Guarantee

Senior Floating FSC/Senior FSC

SECU Credit Union
Headquarters
08.2010 - 12.2012
  • Provide branch coverage in the Loans/New Accounts or Teller areas of the branch to include supervisory roles such as opening and closing procedures, member service, and branch balancing, as well as production roles as an FSC or Teller as needed, Assist with loan audits, fee refunds, loan reviews, and teller overrides, Actively support corporate and branch goals, Provide positive hands-on coaching and training to new hires and staff as needed, Provide guidance and training in order to check work for accuracy, Assist Branch Management in the tracking of quality referrals and loans (loan closings and service levels), Scheduled floating team for branch assignments

Financial Service Consultant II

SECU Credit Union
Salisbury Branch
02.2001 - 08.2010
  • Consistently educates members about their financial choices by asking targeted questions and responding by recommending appropriate financial products and services, Cross-sells products and services and accurately and efficiently processes new accounts and loans, Provides consistent follow-up, Educates members about various service delivery options, Identifying opportunities to improve service and increase efficiency, Acting as part of a solid team by assisting wherever needed in the branch, participating in team activities and working to achieve team goals

Bar, server, and banquet staff

Cactus Taverna, Inc.
Salisbury
01.2001 - 03.2010
  • Handled financial matters and closing responsibilities, Managed new staff and assist in training and scheduling, Banquet contact liaison

Timeline

Receptionist

Nucci Salon & Spa
10.2021 - Current

Retail Lending Administrator

SECU Credit Union
08.2016 - Current

FSC Team Leader

SECU Credit Union
12.2012 - 08.2016

Senior Floating FSC/Senior FSC

SECU Credit Union
08.2010 - 12.2012

Financial Service Consultant II

SECU Credit Union
02.2001 - 08.2010

Bar, server, and banquet staff

Cactus Taverna, Inc.
01.2001 - 03.2010

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Kristen Hayden