Kristen Hicks
Lebanon,MO
Summary
Highly-motivated person with desire to help others. Strong communication, problem solving, and organizing skills. Adaptable, with ability to work independently and as a team with a bubbly personality.
Overview
3
3
years of professional experience
Work History
Eligibility Specialist
Family Support Division
Lebanon, Missouri
02.2024 - Current
- Conducted interviews to assess client needs, determining eligibility criteria to facilitate appropriate program placement.
- Processed eligibility applications for family support programs, ensuring timely access to necessary resources for clients.
- Reviewed documentation to ensure compliance with state regulations.
- Documented "charted" summaries of each case/application, maintaining accurate records for compliance and review purposes.
Education
CPT - Phlebotomy
Midwest Technical Institute
Springfield, MO 05.2026 - 06.2026
Lebanon Highschool
Lebanon, MissouriSkills
- Eligibility assessment
- Healthcare regulations
- Documentation and paperwork
- Recordkeeping and data input
- Document management
- Appointment scheduling
- Patient interaction
- Customer service
- Communication skills
- Phlebotomy techniques
Timeline
CPT - Phlebotomy
Midwest Technical Institute
05.2026 - 06.2026
Eligibility Specialist
Family Support Division
02.2024 - Current
Lebanon Highschool