Kristen Hoffler
Shaker Heights
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
6
6
years of professional experience
Work History
Bar Manager
Afrika Taste & Lounge
07.2023 - 12.2024
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Mentored and trained staff members to ensure exceptional customer service standards.
Bartender
American Legion Post 89
02.2020 - 04.2022
- Cashed lottery tickets and kept lottery count
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Closed out cash register and prepared cashier report at close of business.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender / Bottle Service
Parkway Lounge
10.2020 - 08.2021
- Maintained a clean and organized bar area
- Prepared a wide selection of mixed drinks and beverages for bar customers
- Ensured bar, and VIP sections were properly set up for concerts & events
- Upsold bottle packages and brought bottles out to section
- Ensured bar was stocked
- Assisted with food orders and food delivery
- Consistently compiled with dress code
- Including but not limited to makeup, outfit and hairstyles
Bartender
Macs Club
06.2019 - 02.2020
- Upheld strict regulations for safe alcohol service and food safety.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened and closed the bar according to established procedures, ensuring preparedness for each shift.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
Master of Science - Business Management
Wheeling University
Wheeling,WV05-2020
Bachelor of Arts - Business Management
Wheeling Jesuit University
Wheeling, WV05-2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
Languages
Spanish
Limited Working
Timeline
Bar Manager
Afrika Taste & Lounge
07.2023 - 12.2024
Bartender / Bottle Service
Parkway Lounge
10.2020 - 08.2021
Bartender
American Legion Post 89
02.2020 - 04.2022
Bartender
Macs Club
06.2019 - 02.2020
Master of Science - Business Management
Wheeling University
Bachelor of Arts - Business Management
Wheeling Jesuit University
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