Kristen Howton
Wayne,MI
Summary
Commercial property management professional leading daily operations, lease administration, tenant relations, maintenance coordination, and compliance across residential and commercial assets. Brings budget forecasting, financial reporting, transition support, and system accuracy using Yardi, YieldStar, ADP, and related property tools.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Commercial Property Manager
Farbman Group
08.2025 - 10.2026
- Property Operations Leadership — Directed daily operations including leasing, maintenance oversight, tenant relations, and financial performance to ensure efficient, compliant, and high-quality management across commercial assets.
- Financial & Budget Management — Developed annual operating budgets, monitored expenditures, and prepared detailed financial reports to support strategic planning and cost-control initiatives.
- Lease Administration — Managed lease agreements, renewals, rent compliance, and documentation to minimize vacancies and maintain accurate records.
- Tenant Relations & Issue Resolution — Acted as primary tenant contact, promptly resolving concerns and enhancing tenant satisfaction and retention.
- Maintenance & Vendor Coordination — Oversaw maintenance teams and external vendors, prioritized work orders, and ensured timely, high-quality repairs that preserved property value.
- Safety & Compliance Oversight — Conducted routine inspections to ensure regulatory compliance, identify deficiencies, and maintain building and safety standards.
- Marketing & Leasing Support — Developed marketing strategies, promoted available units, and secured qualified tenants to achieve occupancy goals.
Property Transition Specialist
CAPREIT Residential Management
01.2021 - 03.2024
- Supported transition management by coordinating onboarding and offboarding of properties, maintaining operational continuity and accurate system setup.
- Gathered and organized operational reports, contracts, banking details, and collateral for new property transitions.
- Completed software setup with timely, accurate property banking and tenant data entry in management systems.
- Performed receivables and payables audits to confirm accuracy and completeness.
- Maintained inventory of site hardware and coordinated with IT for proper transition setup.
- Reviewed telecom and service contracts for correct ownership, billing, and service coverage.
- Managed utility transfers, checked invoice accuracy, and coordinated with third-party utility processing systems.
- Provided initial training for new employees through onsite sessions and webinars.
- Assisted property management teams with additional operational tasks and initiatives.
Regional Property Manager
CAPREIT
Rockville, Maryland
10.2014 - 03.2024
- Directed CAPREIT residential portfolios across leasing, maintenance, and resident services.
- Supported on-site teams and coordinated daily property operations.
- Reviewed budgets, expenses, and rent collection records for CAPREIT communities.
- Coordinated vendor work orders, inspections, and preventive maintenance schedules.
- Handled resident concerns and maintained lease compliance across assigned properties.
- Prepared leadership reports on vacancies, repairs, and operational issues.
- Supported turnover planning, unit readiness, and move-in procedures.
- Monitored safety standards and property conditions across CAPREIT assets.
- Reviewed renewal leases before expiration and adjusted rental rates as needed.
- Developed strategies to improve occupancy levels in assigned properties.
- Analyzed performance data from multiple sources to improve services provided by company.
- Coordinated with maintenance staff to complete repairs in timely manner.
- Implemented policies and procedures to protect owner and investor interests while maintaining strong tenant relations.
- Conducted regular property inspections to confirm safety standards were met.
- Negotiated leases with prospective tenants for favorable terms on both sides.
- Resolved tenant disputes in professional, courteous manner.
- Built relationships with vendors offering goods and services at competitive prices.
- Prepared detailed budgets and financial reports for properties.
- Planned, scheduled, and coordinated general maintenance and repairs for commercial or residential properties.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- Answered calls and responded to inquiries from multiple parties using active listening and open-ended questions to resolve problems.
- Formulated community annual operating budget to support financial, operating, and resident services goals.
- Recruited, coached, and guided top talent for on-site staff and managerial positions.
- Developed and implemented marketing plans tailored to community needs.
- Monitored monthly property budget to review purchases and control costs.
- Investigated complaints, disturbances, and violations to address and resolve issues.
- Provided guidance and support to onsite personnel on best practices in leasing, marketing, and customer service.
- Maintained accurate records of all financial transactions related to property management activities.
- Created and implemented annual budget for each property in region.
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Prepared monthly financial reports detailing income, expenses, and cash flow.
- Attended trade shows and industry events to promote properties within region.
- Performed rent collection duties when necessary, including late notices or eviction proceedings if required.
- Kept property management legal requirements current and followed.
- Conducted market research to review rental rates and identify revenue opportunities.
- Organized special events such as open houses or informational seminars for potential renters.
Area Manager
CAPREIT
Canton, MI
01.2009 - 10.2014
Community Manager
CAPREIT
Canton, MI
10.2000 - 01.2009
Assistant Manager
CAPREIT
Canton, MI
01.1999 - 10.2000
Leasing Consultant
CAPREIT
Canton, MI
02.1997 - 01.1999
Education
High School Diploma -
John Glenn High School
Westland, MI06-1990
Skills
- Onesite and Yardi 7/8
- YieldStar and Airm
- ICIMS
- Storable Edge
- Cloudbeds
- Spend management
- Knock
- MS 365 Office products
- Spider Door
- Vendor project management
- SightPlan and SmartRent
- Radix
- ADP
- SNAP Inspect
- Lease management
- Management software
- Budget forecasting
- Vendor coordination
- Tenant relations
- Contract review
- Financial reporting
- Maintenance coordination
- Problem solving
- Attention to detail
- Clear communication
- Conflict resolution
- Time management
- Facilities management
- Microsoft Office applications
- Rent collection
- Property inspections
- Capital improvement
- Building maintenance
- Property marketing
- Complaints investigation
- Operational efficiency
- Performance metrics
- Financial oversight
- Tenant support
- Property maintenance
- Performance metrics
- Financial oversight
- Tenant support
- Strategic planning
- Market analysis
Certification
- Real Estate License
Timeline
Commercial Property Manager
Farbman Group
08.2025 - 10.2026
Property Transition Specialist
CAPREIT Residential Management
01.2021 - 03.2024
Regional Property Manager
CAPREIT
10.2014 - 03.2024
Area Manager
CAPREIT
01.2009 - 10.2014
Community Manager
CAPREIT
10.2000 - 01.2009
Assistant Manager
CAPREIT
01.1999 - 10.2000
Leasing Consultant
CAPREIT
02.1997 - 01.1999
High School Diploma -
John Glenn High School