Kristen Hunkar
Grand Junction,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Sodexo USA
Grand Junction, CO
03.2022 - Current
- Facilitated clear communication of job duties, expectations, and policies to employees.
- Guided staff with constructive feedback to enhance performance outcomes.
- Managed daily operations of a six-member team, ensuring efficiency and customer satisfaction.
- Resolved staff conflicts promptly to maintain a harmonious work environment.
- Demonstrated professional behavior as a role model for colleagues at all times.
- Achieved over 30% increase in satisfaction scores through effective management practices.
Barista
Sodexo USA
Grand Junction, CO
07.2018 - 03.2022
- Ensured clean work environment by sanitizing counters, washing dishes, and mopping floors.
- Customized drink orders to meet customer preferences while showcasing attention to detail.
- Trained new baristas in coffee-making techniques and operational procedures.
- Maintained composure during high-volume periods and special events.
Life Enrichment Specialist
The Commons of Hilltop
Grand Junction, CO
11.2017 - 12.2018
- Assisted with the coordination of special events such as birthday parties and holiday celebrations.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Employed innovative problem-solving techniques to address challenging situations involving participants or staff members.
- Developed and implemented a variety of activities to meet the physical, cognitive, spiritual, emotional, and social needs of clients.
- Designed innovative approaches to encourage resident involvement in meaningful activities.
Education
Bachelor of Arts - Mass Communication
Colorado Mesa University
Grand Junction, CO08-2020
Skills
- Staff supervision
- Interpersonal relations
- Motivational leadership
- Customer service
- Time management
- Effective communication
Timeline
Shift Supervisor
Sodexo USA
03.2022 - Current
Barista
Sodexo USA
07.2018 - 03.2022
Life Enrichment Specialist
The Commons of Hilltop
11.2017 - 12.2018
Bachelor of Arts - Mass Communication
Colorado Mesa University
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