Kristen Isaksen
Wesley Chapel,FL
Summary
Seasoned Small Business Owner with many years of experience in customer service, operations management, business strategy and financial management. Skilled in working under pressure, multitasking, and adapting to new situations. Also ambitious, career-focused, and anxious to obtain a position to help launch a career while achieving company goals!
Overview
20
20
years of professional experience
Work History
SSR Representative
Safelite AutoGlass Coeur D
Wesley Chapel, FL
02.2024 - Current
- Provided customer service by answering product and service related questions.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Ensured compliance with all applicable laws and regulations relating to the retail industry.
- Participated in training sessions designed to improve overall job performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Built relationships, earning client trust through listening to drive sales.
- Achieved sales targets through effective negotiation and closing techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Surpassed sales goals through implementation of successful marketing strategies.
Owner/Operator
Only Up Boutique
Wesley Chapel, FL
06.2016 - 12.2023
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Hosted special events to boost brand awareness and increase community engagement.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Kept records for production, inventory, income and expenses.
- Resolved issues quickly through meticulous research and quick decision-making.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Medical Office Receptionist
Anthone Eye Center
Buffalo, NY
04.2014 - 03.2017
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Answered phone calls to provide assistance, information and medical personnel access.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Submitted diagnosis and procedure codes for insurance companies.
- Provided information to patients regarding appointment scheduling, office hours, billing, and insurance policies.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Responded to messages from physicians, nurses and other healthcare staff in a timely manner.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
Bartender/Banquet Bartender
Sean Patrick's Restaurant
Buffalo, NY
01.2012 - 03.2017
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation and upselling techniques.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Served high customer volumes during special events, nights, and weekends.
- Balanced daily registers and generated sales reports for management.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
Bartender/Server/Restaurant Shift Manager
Chili's Bar & Grill
Buffalo, NY
08.2006 - 06.2011
- Provided exceptional customer service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Restaurant Manager
Fuddruckers Restaurants LLC
Buffalo, NY
03.2005 - 01.2008
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created detailed reports on weekly and monthly revenues and expenses.
- Ensured compliance with all food safety regulations and sanitation standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Education
High School Diploma -
Williamsville East High School
East Amherst, NY03.2001
Skills
- Customer Relations
- Financial Management
- Product Branding
- Profit and Loss Analysis
- Business Management
- Design Coordination
- Hiring
- Documentation and Reporting
- Performance Analysis
- Conflict Resolution
- Inventory Control
- Analytical Thinking
- Decision Making
- Regulatory Compliance
- Project Estimating
- Marketing and Advertising
- Negotiation
- Verbal and Written Communication
Timeline
SSR Representative
Safelite AutoGlass Coeur D
02.2024 - Current
Owner/Operator
Only Up Boutique
06.2016 - 12.2023
Medical Office Receptionist
Anthone Eye Center
04.2014 - 03.2017
Bartender/Banquet Bartender
Sean Patrick's Restaurant
01.2012 - 03.2017
Bartender/Server/Restaurant Shift Manager
Chili's Bar & Grill
08.2006 - 06.2011
Restaurant Manager
Fuddruckers Restaurants LLC
03.2005 - 01.2008
High School Diploma -
Williamsville East High School
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