Kristen Jones
Dallas,Texas
Summary
Experienced Property Manager with a proven track record in tenant retention, vendor negotiation, and marketing. Consistently increased rental income and occupancy rates through effective strategies. Expertise in budget management, preventive maintenance planning, and resolving tenant disputes to reduce expenses and enhance satisfaction scores. Committed to delivering exceptional property management services and driving revenue growth.
Overview
17
17
years of professional experience
Work History
Community Manager
Heritage Properties, Inc.
Tyler
09.2018 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Prepared detailed budgets and financial reports for properties.
Assistant Manager
Asics America Corporation
Allen
08.2015 - 08.2018
- Traveled to new opening locations as a part of the visual team.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Leasing Consultant
Pinnacle Property Management Services
Plano
10.2007 - 09.2009
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Provided excellent customer service to all tenants throughout their tenancy period.
Skills
- Customer service
- Team management
- Yardi
- Property management
- Fair Housing regulations
- Accounting
- Marketing
- Budgeting
- Social media management
- Forecasting
- Account reconciliation
- Financial report writing
- Negotiation
- Retail management
- Microsoft Excel
- Microsoft Outlook
References
- Yesenia Belhumeur - Heritage Properties, Inc 903-330-1534
- Caela Mitchell - Heritage Properties, Inc 903-360-1196
- Kelly Simmons - Personal Reference 405-754-0340
- Bobby Roberts - Tyler Police Department 903-504-3626
- Dana Skaf- Resident Referral 610-585-4146
- Shane Carter - Vendor Reference 325-518-9381
Timeline
Community Manager
Heritage Properties, Inc.
09.2018 - Current
Assistant Manager
Asics America Corporation
08.2015 - 08.2018
Leasing Consultant
Pinnacle Property Management Services
10.2007 - 09.2009
Similar Profiles
Ross CrimRoss Crim
Quality Control Supervisor at Heritage PropertiesQuality Control Supervisor at Heritage Properties
Amira SofyanAmira Sofyan
Assistant Property Manager at Heritage Properties Inc.Assistant Property Manager at Heritage Properties Inc.
ANNA EDWARDSANNA EDWARDS
Community Manager Supervisor at Heritage Properties IncorporatedCommunity Manager Supervisor at Heritage Properties Incorporated
Deanna RobertsonDeanna Robertson
Legal Assistant/ Retail Leasing Coordinator / Commercial Lease Administrator at Macerich (REIT Company)Legal Assistant/ Retail Leasing Coordinator / Commercial Lease Administrator at Macerich (REIT Company)
Perla EsquivelPerla Esquivel
Package Handler at FedEx:GroundPackage Handler at FedEx:Ground