KRISTEN Jones
Memphis,TN
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Cashier
Family Dollar
Memphis, Tennessee
08.2023 - 08.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Customer Service Representative
FedEx
Memphis, Tennessee
01.2020 - 05.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Retail Cosmetic Cashier
Macy's
Collierville, Tennessee
06.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Office Manager's Assistant
Delta Medical Clinic
Memphis, TN
06.2018 - 01.2020
- Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
- Greeted visitors and provided assistance as needed.
- Answered incoming calls and directed them appropriately.
- Composed memos, emails, letters, reports and other documents as requested by the Office Manager.
- Provided administrative support to the Office Manager including filing, photocopying, faxing, scanning and data entry tasks.
- Reviewed all incoming mail and email correspondence before forwarding it to the appropriate personnel within the organization.
- Ensured that all paperwork was properly filled out prior to submission to relevant departments within company.
Ramp Agent
FedEx
Memphis, Tennessee
06.2012 - 01.2020
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Kept all documentation and records accurate and up-to-date with the latest data. Prevent errors in processing or delivery.
Education
High School Diploma -
Fairley High School
Memphis, TN05-2011
Some College (No Degree) - Business Management
Southwest Tennessee Community College
Memphis, TNSkills
- Cash handling expertise
- Time management skills
- Written and verbal communication
- Customer service excellence
- Financial records oversight
- Payment posting
- Cash handling and management
- Reports and documents
- Scanner operations
References
References available upon request.
Timeline
Cashier
Family Dollar
08.2023 - 08.2024
Retail Cosmetic Cashier
Macy's
06.2020 - 12.2021
Customer Service Representative
FedEx
01.2020 - 05.2022
Office Manager's Assistant
Delta Medical Clinic
06.2018 - 01.2020
Ramp Agent
FedEx
06.2012 - 01.2020
High School Diploma -
Fairley High School
Some College (No Degree) - Business Management
Southwest Tennessee Community College
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