Kristen Kalish

Assisted clients on inbound team by addressing inquiries and resolving issues quickly. Managed client accounts with accurate information and timely updates. Scheduled Medicaid assessments for members and case managers efficiently. Maintained a positive and empathetic demeanor while achieving strong performance metrics.

• Provided support to individuals in navigating mental health resources and services.
• Assisted clients in developing coping strategies and personal growth plans.
• Collaborated with multidisciplinary teams to enhance client care and outcomes.
• Facilitated client access to community support services.

• Managed patient check-in and appointment scheduling using electronic health record systems.
• Handled multi-line phone system to direct calls and address patient inquiries efficiently.
• Assisted with administrative tasks, including filing, data entry, and maintaining patient confidentiality.
• Coordinated communication between medical staff and patients to ensure timely information exchange.

• Managed patient check-ins and appointment scheduling using electronic health record systems.
• Maintained accurate patient records and ensured compliance with HIPAA regulations.
• Coordinated communication between medical staff and patients to improve service delivery.
• Assisted with insurance verification processes, enhancing patient experience and operational efficiency.

• Managed leave of absence requests, ensuring compliance with company policies and regulations.
• Coordinated communication between employees and management regarding leave entitlements and status updates.
• Optimized leave tracking processes and documentation to enhance accuracy.

• Processed and prepared specimens for analysis, ensuring adherence to laboratory protocols.
• Operated and maintained laboratory equipment to guarantee optimal functionality and accuracy.
• Collaborated with pathologists to deliver timely and accurate test results.
• Implemented quality control measures, enhancing reliability of laboratory findings.