Open To Work
Kristen Kelly
Montpelier
Work Preference
Summary
Results-driven Regional Director of Medical Support known for productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure success in dynamic environments. Committed to fostering collaboration and driving positive change across operations.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Regional Director of Medical Support
Patient First
Glen Allen
04.2015 - Current
- Led operational strategies across multiple locations to enhance patient care delivery.
- Managed staffing levels to ensure optimal service and operational efficiency.
- Developed and implemented training programs for new clinic managers.
- Compiled weekly and monthly reports summarizing key performance indicators.
- Compiled monthly metrics reports outlining key performance indicators.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Monitored compliance with approved budgets throughout the year.
- Analyzed budget reports to identify discrepancies and recommend corrective actions.
- Administered medications and treatments according to established protocols.
- Monitored vital signs and documented patient progress accurately.
- Ensured compliance with safety standards and infection control measures.
- Trained new staff on nursing procedures and best practices.
- Maintained a safe environment for both staff and patients through adherence to safety protocols.
- Administered medications and treatments in accordance with physician orders.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Used sterile techniques to prepare patients for procedures.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Answered patient and family questions to educate on optimal treatment procedures.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Managed multiple tasks simultaneously while prioritizing urgent requests from physicians or nurses.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Collaborated with Human Resources team members on employee retention initiatives including promotions, salary increases.
- Provided assistance to employees regarding Human Resources policies and procedures.
- Worked with Human Resources department to resolve personnel issues quickly and efficiently.
- Worked closely with human resources personnel in developing appropriate policies and procedures.
Director of Medical Support
Patient First
Richmond
02.2006 - 04.2015
- Developed strategic initiatives to enhance patient care and operational efficiency.
- Led cross-functional teams to implement new healthcare policies and procedures.
- Oversaw budget management and resource allocation for multiple departments.
- Managed nursing staff to ensure high-quality patient care delivery.
- Coordinated interdisciplinary team meetings to enhance communication and collaboration.
- Evaluated staff performance and provided constructive feedback for improvement.
- Ensured compliance with healthcare regulations and safety standards.
- Facilitated staff training sessions to promote skill development and knowledge sharing.
- Addressed patient concerns promptly to ensure satisfaction and comfort during care.
- Promoted a positive work environment through effective communication with staff members.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Monitored staff performance and provided coaching and formal counseling to staff.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
- Facilitated communication between physicians, nurses, support services personnel.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Investigated incidents or complaints from patients or their families.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Applied clinical judgment and comprehensive knowledge of facility policies to assist floor nurses with patient care decisions.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Bachelor of Science - Nursing
Virginia Commonwealth University
Richmond, VA 08.2004 - 05.2006
Skills
- Operational strategy
- Performance metrics
- Budget analysis
- Compliance management
- Team leadership
- Quality improvement
- Performance analysis
- Staff training
- Effective communication
- Conflict resolution
- Problem solving
- Nurse education and training
- Budget administration
- Budget control
- EMR software
- Clinical leadership
- Team supervision
- Budget management
- Public speaking
- Verbal and written communication
- Staff evaluation
- Multidisciplinary collaboration
Certification
- ACLS, American Heart, 2025
PALS, American Heart, 2025
BLS, American Heart, 2024
Timeline
Regional Director of Medical Support
Patient First
04.2015 - Current
Director of Medical Support
Patient First
02.2006 - 04.2015
Bachelor of Science - Nursing
Virginia Commonwealth University
08.2004 - 05.2006