Kristen Kimura
Honolulu,HI
Summary
Experienced Waitress Supervisor with a solid background in the hospitality industry. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. Known for creating streamlined operations and fostering staff development to ensure smooth running of dining experiences. Demonstrated success in resolving guest issues promptly while maintaining high level of service quality.
Overview
15
15
years of professional experience
Work History
Waitress Supervisor
Big City Diner
Honolulu, HI
11.2017 - 11.2022
- Managed staff on the floor and helped all departments when short staffed or as needed.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
- Resolved customer complaints in a timely manner with professionalism.
Cocktail Server
Tiki’s Bar and Grill
Honolulu, Hawaii
01.2019 - 03.2020
- Greeted guests upon arrival and provided them with menus.
- Answered questions regarding drinks specials and menus items.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Stocked ice, napkins, straws, condiments, on the bar top.
- Communicated with customers to take drink orders accurately.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Provided excellent customer service at all times.
Cocktail Server
Dave & Buster's
Honolulu, HI
04.2015 - 10.2017
- Greeted guests upon arrival and provided them with menus.
- Answered questions regarding drinks specials and menus items.
- Performed opening, closing duties such as setting up, breaking down the bar area.
- Adhered to all company policies regarding responsible alcohol service practices.
- Received payment by cash or credit card and return change when necessary.
- Provided excellent customer service at all times.
Cashier Team Lead
Zippy’s
Pearl City, Hawaii
09.2007 - 03.2015
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Education
High School Diploma -
Pearl City High School
Pearl City, HI07-2007
Skills
- customer service
- Multi tasking
- Task Delegation
- Problem-solving aptitude
- Continuous Improvement
- Decision-Making
- Professionalism
- Reliability
- Task Prioritization
- Time Management
Timeline
Cocktail Server
Tiki’s Bar and Grill
01.2019 - 03.2020
Waitress Supervisor
Big City Diner
11.2017 - 11.2022
Cocktail Server
Dave & Buster's
04.2015 - 10.2017
Cashier Team Lead
Zippy’s
09.2007 - 03.2015
High School Diploma -
Pearl City High School