Kristen Kistler
Chesapeake,VA
Summary
Results-driven Sales Lead Keyholder experienced in driving customer satisfaction and enhancing sales performance through effective strategies and team collaboration. Achieved productivity and efficiency improvements by leading teams, implementing sales strategies, and optimizing inventory management. Focused on fostering team success, nurturing client relationships, and delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Sales Lead Keyholder
Reeds jewelers
Chesapeake, Virginia
05.2025 - Current
- Processed sales transactions accurately using point-of-sale systems.
- Developed strategies utilizing promotional materials, displays, and signage to increase sales opportunities.
- Assisted customers in selecting jewelry items and understanding product features.
- Delivered customer service to enhance shopping experience.
- satisfaction with purchases.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Resolved customer inquiries and concerns promptly to enhance satisfaction.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Conducted regular stock checks to identify product shortages and reorder needs.
- Conducted weekly one-on-one meetings with each team member to review progress towards goals set by management.
- Assisted customers in selecting jewelry and accessories based on preferences.
- Managed inventory by organizing and restocking merchandise displays regularly.
- Trained new staff on product knowledge and customer service techniques.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized sales floor for optimal shopping experience.
- Collaborated with team members to enhance sales strategies during peak hours.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Greeted customers and provided assistance with product selection.
- Provided customer service to ensure satisfaction with purchases.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Enforced loss prevention policies to minimize theft or fraud incidents within the store.
- Provided feedback on employee performance evaluations as needed by management team members.
- Processed payments using various methods such as credit cards or cash transactions.
- Analyzed sales data to identify trends, adjusting sales strategies to enhance performance.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
- Assisted customers in locating items within the store or online through use of technology resources.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Captured customer information to maximize future clienteling opportunities.
- Counted and balanced registers.
- Trained and managed employees to enhance professional skill development and improve team effectiveness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Researched out-of-stock items to find additional inventory in other store locations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- GIA Certified
- I am a strong believer in getting credit apps. Every day I set a goal for myself to try to at least get 5 to 6 apps. I also talk to my team about credit constantly and ask them to try to get at least two per person.
District Manager
Waffle House
Kingsport, Tennessee
10.2008 - 06.2024
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans to drive sales growth and streamline operations.
- Oversaw daily operations ensuring compliance with company standards.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Analyzed financial data for each store to pinpoint improvement opportunities and growth potential.
- Identified opportunities for process improvement across multiple locations within the district.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Guided stores to meet their monthly targets by providing support and direction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed staff training programs to elevate service quality and operational efficiency.
- Facilitated team meetings to communicate goals and expectations clearly.
- Conducted regular performance evaluations to support employee development.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mentored team members by demonstrating best practices for sales and customer service.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Developed and maintained positive relationships with local vendors and suppliers.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Performed periodic risk assessments of stores within the district to identify potential safety concerns.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Implemented quality control measures to uphold company standards.
Education
Sullivan South
Kingsport, TennesseeSkills
- Sales strategies
- Customer service
- Inventory management
- GIA certified
- Precious, metal license
- Sales transactions
- Visual merchandising
- Staff training
- Sales forecasting
Timeline
Sales Lead Keyholder
Reeds jewelers
05.2025 - Current
District Manager
Waffle House
10.2008 - 06.2024
Sullivan South