Nicole Esposito
Summary
Results-driven Sales Lead with proven expertise in customer engagement and sales strategies. Committed to enhancing customer satisfaction and loyalty through effective relationship management and product knowledge.
Overview
17
17
years of professional experience
Work History
Sales Lead Keyholder
Kirkland's Home Decor
Seminole, Florida
02.2017 - Current
- Directed daily sales operations, boosting customer engagement and improving service quality.
- Guided customers in product selection and provided home decor advice.
- Cultivated strong relationships with repeat customers to foster loyalty.
- Delivered customer service by assisting clients with inquiries and resolving issues. to ensure satisfaction with purchases.
- Addressed customer complaints promptly, ensuring positive relationships with clients.
- Trained new staff on advanced product knowledge and effective sales techniques.
- Managed inventory levels with regular stock assessments to ensure availability.
Manager
Old Navy
Clearwater, Florida
10.2017 - 04.2020
- Managed store openings and closings to ensure seamless transitions and operational continuity.
- Oversaw daily sales operations to maximize revenue and streamline processes.
- Maintained accuracy in cash transactions, ensuring accountability at all times.
- Closed store and secured cash safe to protect assets.
- Coordinated daily emails to maintain clear and timely correspondence.
Manager
Good Earth Nutrition
Seminole, Florida
01.2010 - 03.2017
- Oversaw daily operations to ensure efficient workflow and team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Established relationships with suppliers for timely procurement of resources.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed inventory systems for accurate tracking of products and supplies.
Education
Bachelor of Science - Educational Leadership And Management
St. Petersburg College
Clearwater, FL05-2021
Associate of Arts - Educational Psychology
St. Petersburg College
Clearwater, FL07-2017
Skills
- Sales strategies
- Customer engagement
- Product expertise
- Sales forecasting
- Inventory control
- Merchandising strategies
- Team leadership
- Relationship management
Timeline
Manager
Old Navy
10.2017 - 04.2020
Sales Lead Keyholder
Kirkland's Home Decor
02.2017 - Current
Manager
Good Earth Nutrition
01.2010 - 03.2017
Bachelor of Science - Educational Leadership And Management
St. Petersburg College
Associate of Arts - Educational Psychology
St. Petersburg College