Kristen Lawrence
Bountiful,UT
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
4
4
years of post-secondary education
21
21
years of professional experience
Work History
Head Server/Manager
Mandarin Restaurant
Bountiful, Utah
2024.09 - Current
- Managed dining room operations and ensured exceptional guest service.
- Oversaw alcohol service in dining area, promoting responsible consumption and guest safety.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu items and restaurant protocols, enhancing team knowledge and service quality.
- Inspected servers' closing jobs for compliance, ensuring adherence to restaurant standards.
Server
Mandarin Restaurant
Bountiful, UT
2012.10 - Current
- Delivered exceptional customer service in fast-paced dining environment, contributing to positive guest experiences.
- Assisted guests with menu selections and dietary needs.
- Coordinated with kitchen staff to ensure timely food delivery, supporting efficient service during peak hours.
- Managed multiple tables efficiently during peak hours of service.
- Resolved customer complaints promptly, fostering guest satisfaction and loyalty.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled cash and processed payments accurately at the register.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Adapted to multiple roles during busy nights to support team efficiency.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained cleanliness and organization of dining area and tables.
- Trained new servers on restaurant procedures and service standards.
Claims Examiner
Select Health Insurance
Salt Lake City, Utah
2008.02 - 2009.09
- Analyzed medical records to determine claim validity and coverage eligibility.
- Reviewed insurance claims for accuracy and compliance with company policies.
- Coordinated with healthcare providers to gather necessary documentation for claims processing.
- Investigated discrepancies in claims and resolved issues promptly and professionally.
- Analyzed and audited open claims to calculate additional payments owed.
- Collaborated with management to improve workflow efficiency in the claims department.
- Processed claims for payment within established authority limits.
- Performed data entry into the computer system to record information regarding claim status.
- Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
Claims Processor
Select Health Insurance
Salt Lake City, UT
2007.05 - 2008.02
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Processed claims efficiently using specialized software and internal systems.
- Reviewed claim documents for accuracy and compliance with company policies.
- Maintained detailed records of claims and correspondence in the database.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Analyzed contracts and claim systems to apply appropriate benefit amounts.
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
Health Benefits Specialist
Select Health Insurance
Salt Lake City, Utah
2005.08 - 2007.05
- Facilitated member enrollment and eligibility verification for health benefits programs.
- Reviewed and processed health benefit claims, ensuring accuracy and compliance with insurance policies.
- Processed claims efficiently using specialized software and internal systems.
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Verified claim data correctness in preparation for processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Analyzed claims data to ensure compliance with insurance policies and regulations.
- Educated clients on health plan options and benefits coverage, enhancing their understanding of available resources.
- Assisted employees with understanding their health care options, such as HMOs and PPOs.
- Participated in meetings with clients to discuss their individual needs and objectives.
- Coordinated communication between departments to streamline benefit administration tasks.
- Communicated with clients to gather necessary information for claim processing.
- Resolved customer complaints regarding coverage or billing discrepancies, improving client satisfaction and trust.
- Maintained current knowledge of changes in the healthcare industry regulations and laws.
- Researched medical claims inquiries from providers, employers, and members for resolution.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Streamlined workflow processes to improve overall claims processing efficiency.
- Provided technical support by troubleshooting complex problems related to employer-sponsored group insurance policies.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
Education
Bachelor of Science - Human Development
University of Utah
Salt Lake City, UT 2007.09 - 2011.05
Skills
- Alcohol service management
- Quality compliance inspection
- Fast-paced service delivery
- POS system operation
- Staff training
- Conflict resolution
- Attention to detail
Timeline
Head Server/Manager
Mandarin Restaurant
2024.09 - Current
Server
Mandarin Restaurant
2012.10 - Current
Claims Examiner
Select Health Insurance
2008.02 - 2009.09
Bachelor of Science - Human Development
University of Utah
2007.09 - 2011.05
Claims Processor
Select Health Insurance
2007.05 - 2008.02
Health Benefits Specialist
Select Health Insurance
2005.08 - 2007.05