Hi, I’m
Kristen Lewis
Sweeny,TX
Summary
Dedicated professional eager to contribute to a team and help drive company initiatives to new heights. Strong communication and interpersonal skills using open and transparent communication is priority in addressing employee needs and concerns. Excellent at managing multiple assignments simultaneously by self-motivation and taking initiative to prioritize tasks effectively, ensuring projects are completed in a timely manner to further the overall success of the company.
Overview
8
years of professional experience
1
Certification
Work History
CVS Health
Pharmacy Technician
09.2017 - Current
Job overview
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Set up and modified patient profiles in the system to include current information such as medications and insurance details
- Processed over 100 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
Panda Express
Food Service Worker
03.2015 - 10.2015
Job overview
- Maintained organized, presentable merchandise to drive continuous sales
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items
- Sanitized dining ware and kitchen equipment according to health code standards
- Cleaned and sanitized work areas throughout hours of operation and at close of business
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
Education
University of HoustonHouston, TX
Bachelor of Science from Psychology
12.2023
Brazosport CollegeLake Jackson, TX
Associate of Science
05.2018
Sweeny High SchoolSweeny, TX
High School Diploma
05.2016
Skills
- Interpersonal Communication
- Team Collaboration
- Confidentiality and HIPAA
- Microsoft Office
- Clerical Support
- Insurance Billing
- Data Entry
- Complaint Handling
Certification
- Certified by the Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
Timeline
Pharmacy Technician
CVS Health
09.2017 - Current
Food Service Worker
Panda Express
03.2015 - 10.2015
University of Houston
Bachelor of Science from Psychology
Brazosport College
Associate of Science
Sweeny High School
High School Diploma
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